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NuMedia
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February 19, 2014 at 12:28 pm
I’m probably overlooking something simple, but I apparently need some help. I’ve created Question Groups populated with select questions and assigned them to an Event, but I don’t see them displayed in the registration process.
Example: http://www.visitdowntowndanville.com/events/opies-fish-toss-2/
Any suggestions?
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Lorenzo Orlando Caum
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February 19, 2014 at 12:34 pm
Hi there,
Could you double check that you have enabled these question groups for this specific event?
Just go to the specific event in the Event Editor and scroll down to check. Here is an example:
http://cl.ly/image/0b40433I2S2S
Place a checkmark in your questions and be sure to save changes to your event.
Let me know if this helps!
—
Lorenzo
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NuMedia
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February 19, 2014 at 2:02 pm
Yes. That has been completed for each appropriate event, but it’s not displaying on the front end.
http://www.numediamarketing.com/downloads/selections.jpg
http://www.numediamarketing.com/downloads/frontend.jpg
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Garth
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February 19, 2014 at 2:39 pm
Hi,
Can you give us a screenshot of the questions assigned to the “2-member team information” question group?
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Garth
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February 19, 2014 at 2:42 pm
I noticed that the url of your event has a “-2” in it, meaning that there is probably another Opies Fish Toss event…lets make sure you’re editing the same event where you want the questions to appear: http://www.visitdowntowndanville.com/events/opies-fish-toss-2/ and http://www.visitdowntowndanville.com/events/opies-fish-toss/
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NuMedia
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February 19, 2014 at 3:00 pm
Certainly. Here’s the questions screenshot:
http://www.numediamarketing.com/downloads/questions.jpg
The first iteration of that slug/alias is the page using a shortcode for testing purposes. I’m checking the post. You may reference other team events in the list of events: http://www.visitdowntowndanville.com/events/
This is a pretty simple registration, so I’m probably overlooking something in the new version. Thanks in advance for your help!
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Garth
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February 19, 2014 at 3:17 pm
Which of your events have these custom questions configured for the additional attendees, just the team events? Do other events have custom questions that are showing correctly, or do custom questions not show for ANY event?
-
This reply was modified 10 years, 9 months ago by
 Garth. Reason: clarification
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NuMedia
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February 19, 2014 at 3:20 pm
These all have the same questions for teams of two:
Opie’s Fish Toss
Handcuff Putt Putt
Goober & Gomer’s Pit Stop
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Garth
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February 19, 2014 at 3:39 pm
Can you switch your theme to a default WordPress Twenty’s theme (e.g. 2010, 2012, 2014) and check your forms again? The theme code is a little suspicious.
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NuMedia
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February 19, 2014 at 3:43 pm
This is a live site, so it’s not ideal but there’s low traffic at the moment so I did switch themes. The additional question groups still do not display.
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Garth
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February 19, 2014 at 3:47 pm
What other plugins do you have active?
This is how it should function where the custom questions are below the personal information group: http://demoee.org/ee4/events/custom-questions-group-event/
So, something inside your theme or plugins are causing conflicts.
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NuMedia
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February 20, 2014 at 12:55 pm
The only active plugin other than EE4 was WP recaptcha. I disabled it, but there’s no change. I see that an update is available for EE4, but I can’t retrieve my site license key to update.
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NuMedia
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February 20, 2014 at 12:59 pm
I’m now working past the original deadline for this project and my priority support token just disappeared from my account when I logged in a moment ago to post. Your prompt attention to these matters would be greatly appreciated — I really like what EE has to offer, but I’m very frustrated with the lack of documentation and support in the transition.
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Jonathan Wilson
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February 20, 2014 at 2:21 pm
Hi Scott,
I replied to your email, but wanted to post a response here as well.
I am very sorry for the trouble. I have corrected your account. You should now see the license keys as well as the support token time back in your account. If you still need us, please fill in that form (link next to your priority support details) and we will help you as promptly as possible.
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NuMedia
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February 20, 2014 at 2:27 pm
Thanks, Jonathan. I was able to register a key and apply the update. Unfortunately, we’re still missing questions with no additional plugins active.
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Josh
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February 20, 2014 at 3:59 pm
Hi NuMedia,
Have you tried assigning questions to the “2-Member Team Information” group?
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NuMedia
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February 20, 2014 at 4:30 pm
Yes. Please refer to the previous posts/screenshots. Questions are assigened and EE4 is up to date with no other plugins active.
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Josh
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February 20, 2014 at 4:55 pm
Hi again,
I looked at the screenshots and I do not see a screenshot that shows that questions are assigned to a group. Here’s what I can find from earlier in the thread:
Question group assigned to an event:
http://www.numediamarketing.com/downloads/selections.jpg
A list of questions, not necessarily assigned to any groups:
http://www.numediamarketing.com/downloads/questions.jpg
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