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EE4 Invoice Payment Method – COnfirmations not sending

Posted: August 20, 2018 at 7:37 am

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Susan Perry

August 20, 2018 at 7:37 am

We are not receiving email confirmations and clients aren’t either. How can this be fixed?


Tony

  • Support Staff

    •

August 20, 2018 at 7:50 am

Hi there,

If you go to Event Espresso -> Messages -> Message activity

Can you see the messages in the list there? If so what colour status bar (the bar to the left of the message) do they have?


Susan Perry

August 20, 2018 at 9:11 am

Hi Tony,

They are not showing.


Josh

  • Support Staff

    •

August 20, 2018 at 10:04 am

If you go to Event Espresso > Messages > Default Message Templates, does the table there show the Registration Pending Payment message context show as activated?

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by Josh 6 years, 1 month ago ago

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