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Thomas George
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March 16, 2014 at 9:51 pm
EE4 does not allow for Guest Checkout through PayPal Standard. The PayPal Standard option takes the user to PayPal’s payment page which only provides them the option to login to their PayPal account, or to create a new account (see http://awesomescreenshot.com/0362i1po74)
How do I configure Guest Checkout on EE4 so that registrants can pay using their credit cards without having to login or create a new account on PayPal?
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Tony
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March 17, 2014 at 3:58 am
Hi Thomas,
This is acutally a Paypal setting for your seller account rather than an Event Espresso setting.
If you log into your Paypal Account. Under ‘Profile’ you’ll find ‘My Selling Preferences’. Click that.
Then find ‘Website Preferences’, click Update. http://take.ms/AAzpd
Then find ‘Paypal Account Optional’, set that to ‘On’ and Save the settings.
Paypal should then allow guest payments on your seller account.
Hope that helps.
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Thomas George
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March 17, 2014 at 8:55 am
Tony,
That is already turned on (http://awesomescreenshot.com/0122i5eg97), and PayPal has confirmed verbally that guest payments are enabled on the account, and suggests that EE4 is not allowing for guest checkout as part of the forwarding process.
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Josh
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March 17, 2014 at 9:02 am
Hi Thomas,
After you make sure you set the PayPal Account Optional to Yes and go to test this out, you’ll need to sure you’re using a browser that has its cookies cleared or has not logged into a PayPal account. If PayPal has a tracking cookie from when you logged into PayPal they will not give you a guest checkout option when you pay via a cart button ( Event Espresso uses a cart button ).
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Tony
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March 17, 2014 at 9:06 am
Hi Thomas,
Can you link us to the site to investigate further please?
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Thomas George
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March 17, 2014 at 9:19 am
http://www.conferenceatthefalls.ca/register/register-now
Feel free to use the $1 ticket I’ve created to test.
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Thomas George
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March 17, 2014 at 9:24 am
@Josh,
The same issue occurs when testing in Incognito Mode.
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Josh
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March 17, 2014 at 9:40 am
Hi Thomas,
Here is what I’m seeing when I test this out using Event Espresso 4 with my PayPal account:
https://www.evernote.com/shard/s4/sh/d34f44ce-22b7-4923-a666-289905132c40/e4e4ba30d7062a465ba54afa7df6b155
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Tony
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March 17, 2014 at 9:43 am
Is the seller account a business account, verified and email confirmed?
As far as I’m aware, only verified business accounts and up are eligible to use guest checkout.
It is also not available within all locations, based on the seller & buyers IP address.
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Thomas George
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March 17, 2014 at 9:55 am
@Tony,
All confirmed. (http://awesomescreenshot.com/0612i5vh7d)
It was working well for us upto August 2013 when I was using EE3 for a different conference. I’m not sure what’s happened between then and now (either to PayPal, my account, or to EE4).
I can also confirm that installation of EE3 does not support Guest Checkout anymore.
Are you able to jump on a conference call with me and PayPal to try and figure this issue out – later today?
@Josh, completely agree that that’s what is expected. Unfortunately, this is not what I’m seeing for my installation. 🙁
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Tony
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March 17, 2014 at 10:21 am
You could try creating a test Paypal Pay button then see if you can checkout with a guest account using that.
I’m fairly certain this is an issue with the account rather than any option we can set. There is an option that must be set to allow guest accounts when using Paypal Espresso Checkout, but Event Espresso does not use Espresso Checkout.
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Thomas George
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March 17, 2014 at 10:26 am
@Tony,
See Shopping Cart button here > http://conferenceatthefalls.ca/pp-button/
It allows for guest checkout
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Josh
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March 17, 2014 at 10:41 am
Hi Thomas,
That’s a hosted checkout button which is not the same type of button that Event Espresso uses.
The support license does not include conference calls with PayPal. If you can ask PayPal to show in their documentation how a cart button can override the Guest Checkout setting in the PayPal account we’ll gladly change our code if it turns out that the ee cart button is overriding the Guest Checkout setting.
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Thomas George
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March 17, 2014 at 11:31 am
I will troubleshoot with PayPal and get back to you both!
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Lorenzo Orlando Caum
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March 18, 2014 at 8:42 am
Hi Thomas,
I’ve also run a test using my PayPal account and I am seeing the option to pay with a bank card without creating a PayPal account:
http://cl.ly/image/0X303F1b2o0R
—
Lorenzo
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Thomas George
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March 18, 2014 at 12:35 pm
Hi everyone,
After troubleshooting with PayPal, the form finally works as expected as of 11PM EST last night!
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Josh
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March 18, 2014 at 1:18 pm
Hi Thomas,
Can you share what they found so that others who experience the same issue might know what to do?
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