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nstrine
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September 21, 2014 at 5:31 pm
I have a site that is using EE4 to take care of its event registration and everything works fine except the finalize registration button in Step 2 of the payment process doesn’t work. I click on it and nothing happens.
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Dean
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September 22, 2014 at 1:40 am
Hi,
The registration form uses JavaScript to process it (AJAX) and your site has a JavaScript error.
When there is a JavaScript error, any code after it simply won’t function.
The error in question is coming some code related to eStore (Wp Cart for Digital products 4): http://take.ms/QP5eg
Also, unrelated but will likely cause you problems at some point, is that your site is running jQuery twice: it’s running the correct version that loads with WordPress (1.11.1) but something (most likely a plugin but I can’t tell which) is loading version 1.7.2 which is old and should not be used. Having two versions running at the same time will break things.
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nstrine
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September 24, 2014 at 2:34 pm
Hey Dean,
Thanks for your reply. Could you tell me the exact folder you found that error. I am having trouble locating it?
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nstrine
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September 24, 2014 at 2:35 pm
I mean the file not the folder.
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Lorenzo Orlando Caum
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September 24, 2014 at 3:14 pm
Hi,
Try uploading this site specific plugin to wp-content/plugins using an SFTP or FTP client such as Cyberduck or FileZilla:
https://gist.github.com/lorenzocaum/c7bd26b229fa4db033fc
It cannot be installed through WordPress plugins and needs to be manually installed.
Then activate it through WordPress admin –> Plugins.
—
Lorenzo
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nstrine
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September 25, 2014 at 11:05 am
Hey Lorenzo,
Thanks for your reply but after downloading the site specific plugin nothing has changed. The button still doesn’t work.
Any other solutions?
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Lorenzo Orlando Caum
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September 25, 2014 at 11:37 am
Try moving the site into defaults with only Event Espresso running and a default WP theme.
Then reverse your changes until you locate the source of the conflict (e.g. multiple versions of jQuery through another plugin is likely to cause issues).
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Lorenzo
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Tony
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September 25, 2014 at 11:37 am
The code @Dean referenced is actually being embedded into the page itself.
This would be done in various ways (possibly the themes footer.php file) but it appears to be coming from the wp-cart-for-digital-products, try temporarily disabling that plugin and see if the finalize button works.
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nstrine
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September 25, 2014 at 12:33 pm
I found the plugin. It was a custom one that we built not WP-cart-for-digital-products.
Thanks for all your help!
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Tony
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September 25, 2014 at 12:42 pm
Thank you for letting us know 🙂
Just to confirm, is everything working correctly? Can I mark this thread resolved?
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nstrine
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September 25, 2014 at 12:45 pm
Yes. You guys are great!
Thank you.
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Tony
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September 25, 2014 at 12:53 pm
Thanks nstrine 🙂
Just open up another thread if you run into any further issues, I’ll mark this one resolved.
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