Support

March 13, 2015 at 10:45 am

Hi Mya,

A redeclare error can appear if there are multiple versions of Event Espresso running.

You mentioned that you have already tried a re-install. If you have a caching plugin running, please try clearing the cache. Then follow the steps below:

Could you login to your WordPress site using an SFTP / FTP client like FileZilla, Cyberduck, or Transmit?

Then browse to this location:

/wp-content/plugins

Look for any plugins with this name:

/event-espresso-core-reg

Then delete those plugins and wait for confirmation from your SFTP / FTP client that all files have been removed.

Next, download the latest software for Event Espresso 4 from your Event Espresso account page:

https://eventespresso.com/users/conception/#ee4-downloads

Then re-install through WordPress admin –> Plugins –> Add New.

Let us know if these steps help with the issue that your are experiencing.

Thanks

—
Lorenzo

March 13, 2015 at 11:13 am

Hey there,

Could you please create a temporary WordPress admin login so we can take a closer look at this issue?

Please share that temporary login through the secure link below:

https://eventespresso.com/send-login-details/

To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.

The submit button for the form appears at the end of the form.

Again, please ensure that the temporary login works.

Thank you.

—
Lorenzo