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EE4 Event Mobile Apps – Error connection

Posted: May 18, 2016 at 6:27 am

Viewing 11 reply threads


JacquesMivi

May 18, 2016 at 6:27 am

Hello,

I have downloaded eventespresso app for android.
I try to connect to my website http://viviarto.com (I also try http://www.viviarto.com) with my account and my password and I have the mesage “Connection error, unable to load data”.
I try to multiple times, even with different password (By the way its the same message, so I can’t know if I miss something in my identifiants).

Thanks for your help,


JacquesMivi

May 18, 2016 at 6:29 am

I am on
Wordpress : Version 4.5.2
Event espreso : Version 4.8.43.p
Mobile : Hawei G7


Garth

  • Support Staff

May 18, 2016 at 1:28 pm

Hi,

How many events do you have created in Event Espresso?

https://eventespresso.com/wiki/ee4-event-apps/#troubleshooting


Josh

  • Support Staff

May 18, 2016 at 2:14 pm

Looks like the event data is getting output by the JSON API on this URL:

http://viviarto.com/wp-json/ee/v4.8.36/events

You might try temporarily deactivating the other plugins on the site to see if that will help.


JacquesMivi

May 19, 2016 at 3:31 am

Hello,

I got just one event published.
But I have lot on trash (I try to find a solution to delete them).
I will try to descativate plugins.


JacquesMivi

May 19, 2016 at 4:03 am

Hello,

I have try on my dev
http://dev784.viviarto.com/
I have just 10 events on my profile.

I have desctivated all the plugins, except :

Event Espresso
Version 4.8.43.p
Event Espresso – Events Table View Template (EE 4.4.9+)
Version 1.3.3.p
Event Espresso – MailChimp (EE4.4.5+)
Version 2.3.2.p
Event Espresso – People Addon (EE 4.5+)
Version 1.0.5.p
Event Espresso – WP Users (EE4.6+)
Version 2.0.11.p
Event Espresso Smooth Integration
Version 1.0.0
Genesis Grid
Version 1.4.2
Genesis Simple Hooks
Version 2.1.2
Genesis Translations
Version 2.2.0

And I still have the same error.
“Connection error, unable to load data”.


JacquesMivi

May 19, 2016 at 4:10 am

For information, since I have reactivated plugins on my dev and export my prod environement.
Tell me if you need to try some tests.


Josh

  • Support Staff

May 19, 2016 at 7:38 am

You might try backing up the .htaccess file and then try connecting to the app with only the WP rewrite rules for permalinks in the .htaccess file.


JacquesMivi

May 19, 2016 at 9:56 am

I try this, same results, except that the same error message is faster.

My .htaccess

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteRule ^index\.php$ – [L]
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

My config
Event Espresso
Version 4.8.43.p
Event Espresso – Events Table View Template (EE 4.4.9+)
Version 1.3.3.p
Event Espresso – MailChimp (EE4.4.5+)
Version 2.3.2.p
Event Espresso – People Addon (EE 4.5+)
Version 1.0.5.p
Event Espresso – WP Users (EE4.6+)
Version 2.0.10.p
Theme : Twenty Fifteen


Josh

  • Support Staff

May 19, 2016 at 12:02 pm

Is that an FCGI server? If so, it may help to follow the steps in this other thread:

https://eventespresso.com/topic/ee4-app-error-requested-resource-could-not-be-found/#post-203548


JacquesMivi

May 22, 2016 at 6:36 am

Hello,

Its works with the step 2.

Then step 2 is you open up your .htaccess file in a code editor and change one line in the rewrite rules. The change is made to the line that has:

RewriteRule ^index\.php$ – [L]
it gets changed to this:
RewriteRule ^index\.php$ – [E=HTTP_AUTHORIZATION:%{HTTP:Authorization},L]

Thanks a lot


JacquesMivi

May 22, 2016 at 6:38 am

BY the way I’m on “Ovh”

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