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Elizabeth
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March 9, 2017 at 7:18 am
When you click on ‘Registrations’ or go to an event and click ‘view attendees’ , peoples names are not showing. But some here and there are.
I had an issue a few days ago after upgrading to EE4 where the contact fields were not showing on the registration page. Then all of a sudden they started to show and now many of the names are gone on registrations.
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Elizabeth
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March 9, 2017 at 7:21 am
ok, the fields are not showing again: name, phone, etc…
https://www.masterpiecemixersgv.com/events/abstract-city/
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Elizabeth
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March 9, 2017 at 7:26 am
This shows, but nothing else:
In order to process your registration, we ask you to provide the following information.
Please note that all fields marked with an asterisk (*) are required.
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Tony
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March 9, 2017 at 8:42 am
Hi Dorian,
If you enable WP_DEBUG on the site does the registration form show any errors?
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Elizabeth
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March 9, 2017 at 8:44 am
Where do you enable that in EE?
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Elizabeth
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March 9, 2017 at 8:45 am
sorry…wp-config 🙂
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Elizabeth
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March 9, 2017 at 8:46 am
Strict Standards: Declaration of wpgc_paypal::check_options() should be compatible with wpgc_module::check_options($_errors, $_moduleid) in /wp-content/plugins/wpgc-paypal/wpgc-paypal.php on line 14
Warning: Cannot modify header information – headers already sent by (output started at /wp-content/plugins/wpgc-paypal/wpgc-paypal.php:14) in /wp-content/plugins/event-espresso-core-reg/core/EE_Front_Controller.core.php on line 107
Warning: session_start(): Cannot send session cache limiter – headers already sent (output started at /wp-content/plugins/wpgc-paypal/wpgc-paypal.php:14) in /wp-content/plugins/event-espresso-core-reg/core/EE_Session.core.php on line 463
Warning: Cannot modify header information – headers already sent by (output started at /wp-content/plugins/wpgc-paypal/wpgc-paypal.php:14) in /wp-includes/pluggable.php on line 1179
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This reply was modified 7 years, 10 months ago by
 Tony. Reason: Removed server path
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Elizabeth
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March 9, 2017 at 8:48 am
The errors reference Paypal but this issue is before you get to checkout.
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Elizabeth
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March 9, 2017 at 8:52 am
If I deactivate Auth AIM, the Attendee Information fields still do not show
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Tony
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March 9, 2017 at 8:53 am
The first notice shown in the above:
Strict Standards: Declaration of wpgc_paypal::check_options() should be compatible with wpgc_module::check_options($_errors, $_moduleid) in //wp-content/plugins/wpgc-paypal/wpgc-paypal.php on line 14
Is what is causing the other 3 posted, its not the cause of the errors on the checkout page.
The reference to PayPal is from the wpgc-paypal plugin, try temporarily disabling that plugin and retest with WP_Debug enabled again.
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Elizabeth
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March 9, 2017 at 8:56 am
Disable the AIM payment method or deactivate it in EE because it is built in. SIMis the plugin
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Elizabeth
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March 9, 2017 at 8:58 am
ok, I deactivated AIM, and got:
Strict Standards: Declaration of wpgc_paypal::check_options() should be compatible with wpgc_module::check_options($_errors, $_moduleid) in /wp-content/plugins/wpgc-paypal/wpgc-paypal.php on line 14
Warning: Cannot modify header information – headers already sent by (output started at /wp-content/plugins/wpgc-paypal/wpgc-paypal.php:14) in /wp-content/plugins/event-espresso-core-reg/core/EE_Front_Controller.core.php on line 107
Warning: session_start(): Cannot send session cache limiter – headers already sent (output started at /wp-content/plugins/wpgc-paypal/wpgc-paypal.php:14) in /wp-content/plugins/event-espresso-core-reg/core/EE_Session.core.php on line 463
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Elizabeth
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March 9, 2017 at 9:00 am
I have the same set up for this site, just like all of our other sites…just FYI
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Elizabeth
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March 9, 2017 at 9:04 am
Do you need any access to the site or FTP?
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Tony
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March 9, 2017 at 9:06 am
OK, the ‘errors’ posted above are not from EE, they are from the wpgc-paypal plugin.
Its throwing a notice with WPDebug enabled, which then causes the session ‘errors’ you see that relate to EE.
Disabling the payment methods within EE won’t make any difference here as your not at the step, its way before they get involved.
Try disabling the wpgc-paypal plugin and enable WPDebug again, we need to see if any errors are thrown on the checkout page when that plugin is de-activated.
I suspect there is an issue with the template files on the site, how did you upload EE to that site?
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Elizabeth
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March 9, 2017 at 9:07 am
How do you disable wpgc-paypal?
I uploaded the same as all of our sites, through WP plugin install.
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Elizabeth
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March 9, 2017 at 9:11 am
Duh, sorry, thats our gift cert plugin… FYI, it is on all of our sites.
I disabled it, got no errors in debug, but tested checkout and fields still not showing.
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Tony
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March 9, 2017 at 9:11 am
Find the WPGC Paypal plugin within Dashboard -> Plugins.
Click de-activate.
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Elizabeth
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March 9, 2017 at 9:12 am
Sorry, I was thinking you were referring to EE paypal plugin….
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Elizabeth
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March 9, 2017 at 9:17 am
FYI… If you go into an event and check the “Address” box in “Questions for Registrant”, the name, email, phone fields show along with the address fields. When you go back and uncheck the Address box, go back to the event, the Name, email and phone show one time, when you go to another event, no fields again.
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Elizabeth
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March 9, 2017 at 9:19 am
Seems to be an issue with the form itself.
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Josh
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March 9, 2017 at 9:29 am
You’re on the right track, it is an issue with the forms, but we need to narrow down the cause of the issue. If you temporarily deactivate other plugins on the site does the issue persist?
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Elizabeth
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March 9, 2017 at 9:36 am
I disabled ALL plugins except EE4 same issue.
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Elizabeth
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March 9, 2017 at 10:30 am
Would it help for you guys to log into the site or FTP?
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Tony
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March 9, 2017 at 11:01 am
Would it help for you guys to log into the site or FTP?
Not currently.
Have you checked to confirm the correct questions are within the groups?
Go to Event Espresso -> Registration Form -> Question Groups.
Edit the Personal Information question group and check that it has First Name, Last Name and Email assigned to it – http://take.ms/YDyjV
Then the Address question group – http://take.ms/kIcLk
Basically check that each of those groups has the correct questions that are expected for each group assigned to them.
Save the settings on each edit screen.
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Elizabeth
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March 9, 2017 at 11:57 am
I already checked all of that . It is all correct
It only works if you activate address in an event
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Elizabeth
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March 9, 2017 at 11:59 am
First name and email are required so those should at least show
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Tony
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March 9, 2017 at 12:10 pm
First name and email are required so those should at least show
Correct.
It only works if you activate address in an event
So the registration form will consistently work if you include the address group?
For example if event A does NOT include the reg form questions it doesn’t work correctly at all, but if event B DOES include the address questions it works?
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Josh
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March 9, 2017 at 12:19 pm
Did you save the settings on each of the edit screens?
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Elizabeth
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March 9, 2017 at 12:33 pm
Correct, if I click address box, both personal info and address info shows. If I uncheck address, nothing shows, not even custom questions.
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Josh
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March 9, 2017 at 12:47 pm
Hi Dorian,
Can you go in and make sure that the Personal Information question group gets re-saved?
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Elizabeth
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March 9, 2017 at 2:09 pm
Look at this:
https://www.masterpiecemixersgv.com/events/serenity-2/
https://www.masterpiecemixersgv.com/events/abstract-city/
Do you see the fields on one and not the other?
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Elizabeth
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March 9, 2017 at 2:11 pm
Same with these two.
https://www.masterpiecemixersgv.com/events/wine-glass-decorating-2/
https://www.masterpiecemixersgv.com/events/dogwood-blooms/
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Tony
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March 9, 2017 at 3:02 pm
So the different between each of those events is one has the ‘Address’ group selected whilst the other does not?
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Elizabeth
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March 9, 2017 at 3:13 pm
No, no events have address group checked. We never use the address check box. I only checked address on one event to test it. When checked, it all works. When unchecked, the personal info does not work.
Those samples I posted do not have any address box checked.
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Josh
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March 9, 2017 at 3:49 pm
Someone from Event Espresso staff can go through and make sure your installation isn’t missing any files or anything like that if you can complete the form on this page:
https://eventespresso.com/send-login-details/
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Elizabeth
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March 9, 2017 at 3:55 pm
I submitted the info
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Tony
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March 9, 2017 at 4:11 pm
Hi Dorian,
There is no FTP credentials included within the form so we can’t investigate, can you please re-submit providing all of the requested details on the form.
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Elizabeth
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March 9, 2017 at 4:31 pm
ok, it’s there
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Josh
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March 9, 2017 at 5:49 pm
So what happened was there were errors that happened on the data migration from EE3, and one of the results was the migrated from EE3 events don’t have question groups assigned to them. The events that have registration forms had been updated since the EE3 migration. So, if you go in and click Update for any event, that will automatically assign the Personal Question group to it. I went through and updated the current upcoming events so they all have question groups assigned to them now.
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Elizabeth
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March 9, 2017 at 7:36 pm
Again you guys are awesome! Thanks
So any new events should be ok?
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Tony
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March 10, 2017 at 3:23 am
They should be yes.
The quickest way to test is to create a new event and confirm the personal info question groups displays on the event during registration.
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