Support

May 12, 2014 at 11:19 am

Hi Edgar,

Please check the email address that is set in WP-admin –> Event Espresso –> General Settings –> Your Organization. Then scroll down and take a look at the Primary Contact Email.

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Lorenzo

May 12, 2014 at 11:47 am

Hello again,

Are you using a plugin like WP SMTP or is the email actually the email that belongs to to user that is creating the events through the Event Editor?

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Lorenzo

May 12, 2014 at 12:20 pm

Hello,

That would be for the Event Author. You could create a shared WordPress admin account and this would be used for creating events.

Another option is to toggle the author option in Screen Options for the Event Editor:

http://cl.ly/image/1b1E1035283Y

Then you can reassign the Event Author to another WordPress user account.

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Lorenzo

May 14, 2014 at 5:29 am

Hi Edgar,

It is possible to set the Messages to use the Company Email Address.

If you go to Event Espresso -> Messages. Depending on the type of events your are creating different messages are used.

Assuming the events are paid events and set up with the standard registration status settings, when a user registers onto an event they will receive a ‘Pending Payment email’ so we’ll edit that one: http://take.ms/keg0g

Notice how that message has 2 ‘contexts’ as in a Pending Payment message sent to the Primary Registrant will be different from Pending Payment message sent to the Event Admin, so be sure to click on the Primary Registrant link to edit that context. (Highlighted in the image above)

So by default you’ll see something like this: http://take.ms/rGl84

Notice we are within the ‘Primary Registrant’ and the shortcode in use within the ‘From’ field. That is what we need to change.

Within the Sidebar you’ll find the ‘Valid Shortcodes’ section which provides the shortcodes you can use within the section. If you look within the ‘From’ section there you’ll see you can use the [CO_FORMATTED_EMAIL] shortcode – http://take.ms/hf9Ic

Place that shortcode within the ‘From’ section and then save that Message.

That will then set all ‘Pending Payment’ messages sent within Primary Registrant conext to use the Company Formatted Email within the From field.

This will need to be done within for any Message that the Registrant (Or Primary Registrant) may receive if you want all emails to come from the Company email.

Thank you for the feedback, EE4 is currently in Beta and without feedback we can not improve how it works. The Event Overview should sort by ID by default, although you can sort by ID, Name, Venue, Event Start & On Sale simply by clicking on those titles within the table. Is that not the case for yourself?

Could you provide more details on the issues with Event Check-in?

Each event can have a custom email, within the Event Editor you can set the Event to use a Custom Template for any of the Messages sent (bottom of the page) – http://take.ms/Qsgf9

May 14, 2014 at 3:09 pm

Hi Edgar,

This is not currently available in EE4 but we do have something in the works.

For now, we recommend exporting the registrant information and importing into a free email marketing service like MailChimp.

Then you can send an email to all of the attendees for this event.

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Lorenzo

May 14, 2014 at 4:06 pm

The Check-in screen is its own screen. If you click to that tab from another, you’ll need to select your event from the dropdown list to apply the filter.

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Lorenzo

May 20, 2014 at 11:53 am

Thanks for the feedback.

You could create a question with a checkbox option that says:

Yes, I would like to receive updates and reminders for this event.

Then add this question to a question group and link to your event.

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Lorenzo