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Brian Avery
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October 10, 2014 at 11:17 am
Our users have reported to us in the last week that they are not receiving confirmation emails. When I register myself for events, sure enough I do not receive a confirmation email. (This had been working fine, and recently stopped.) I tried with multiple messages to use the “Test Send” feature, but each time I get the message
An error has occurred:
The test message was not sent
Messages_Admin_Page – _do_test_send – 1675
As far as I know, I haven’t changed anything on our end. Any suggestions?
http://attleborolibrary.org/register
WP 4.0
EE 4.4.3
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Lorenzo Orlando Caum
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October 10, 2014 at 11:28 am
Hi,
Are regular WordPress notifications such as password resets and new user notifications working?
If they are, then try refreshing your message types:
http://cl.ly/image/3i1Q2v1o3Y37
WP-admin –> Event Espresso –> Messages –> Settings
Turn it off and on. Then move all message types to deactivated and then move them back to over to reactivate them.
Then try sending another test message.
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Lorenzo
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Brian Avery
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October 10, 2014 at 1:08 pm
That worked, thanks!
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Lorenzo Orlando Caum
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October 10, 2014 at 5:31 pm
Thanks for confirming. If you need help with anything else, just create a new support post in our support forums:
https://eventespresso.com/support/forums/
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Lorenzo
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