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Oguzhan Altun
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December 2, 2016 at 12:35 pm
Hello,
Since today (or yesterday), the new registrations do not update to “Approved” after successful payment (so far from stripe only). Any idea what could be wrong?
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Tony
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December 2, 2016 at 12:41 pm
Hi there,
If you view one of the transactions this is has happened on within EE, does the Stripe payment show up there?
If so what status does the payment have within EE?
Like this – http://take.ms/mJvcF
The green bar on that payment shows the payment itself is Approved (its separate from the registration status)
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Oguzhan Altun
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December 2, 2016 at 12:56 pm
hello there,
Yes the stripe payment is there:
http://screencast.com/t/TwLRFF4lQZSa
Payment status is complete, but the registration status is pending payment:
http://screencast.com/t/8JdqEE2hi4L
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Tony
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December 2, 2016 at 1:05 pm
Hmm, do you have access to the server error logs?
IF so can you check there are no errors from EE around the same time as the transaction was created?
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Oguzhan Altun
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December 2, 2016 at 1:10 pm
yes, just checked, lots of them 🙂
https://gist.github.com/altuno/cf79b5196f6fe2ffc8c64d5167c8f548
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Tony
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December 2, 2016 at 1:46 pm
Hmm ok, so did the payments only stop working after you updated to the latest version of Event Espresso?
Which version number was the site running before the latest update? (You can find this within Event Espresso -> Maintenance -> System Information -> Activation history)
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Oguzhan Altun
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December 2, 2016 at 2:10 pm
yes indeed, I just checked that. I upgraded to the latest version on 30th Nov. There is only one registration that paid since the upgrade, and I had to move that manually to registration approved.
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Oguzhan Altun
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December 2, 2016 at 2:23 pm
… upgraded from 4.9.21.p to 4.9.22.p on 30th Nov.
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Tony
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December 2, 2016 at 2:25 pm
Can you run another test payment and confirm the same happens with your payment please?
We’ve had one other report of the error your site is throwing but it did not cause issues with payment and it looks like something strange with the server setup. We are currently investigating the error further to find the exact cause.
If the same happens with your payment can you send me temporary login details for the site so I can take a look?
If so you can use this form: https://eventespresso.com/send-login-details/
Note FTP details are important so we can enable debugging.
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Oguzhan Altun
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December 2, 2016 at 3:14 pm
Hi,
I did a test payment with PayPal, and that worked without a problem. I guess the problem is linked to Stripe. I’m sending you the login details in a minute.
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Josh
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December 2, 2016 at 4:12 pm
Stripe is affected, but the problem is your server might have a version of PHP or some other configuration that’s not allowing the output an expected date time format. The dev team is aware of this issue and are working on troubleshooting this. In the meantime, you probably should switch back to version 4.9.21.p, which you can download here.
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Oguzhan Altun
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December 2, 2016 at 4:25 pm
ok, I’m at php 7.0. Let me know please when resolved.
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Oguzhan Altun
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December 2, 2016 at 4:26 pm
In the meantime, I will convert the registrations to approved manually – so that the email notifications are triggered. fyi.
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Josh
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December 5, 2016 at 8:55 am
Or you can avoid having to update the transactions manually by switching back to version 4.9.21.p.
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Josh
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December 13, 2016 at 12:07 pm
Update: version 4.9.23.p is release and it includes better error handling for the invalid date time error your site was having with 4.9.22.p
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