Support

May 20, 2014 at 2:18 pm

Hello,

There are multiple email notifications available:

http://cl.ly/image/3V0u0N051d2R

Which ones would you like to deactivate?

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Lorenzo

May 20, 2014 at 4:05 pm

Alright, so you would like to deactivate these messengers:

Payment Pending
Payment Declined

I’ll go ahead and provide information on how to deactivate these. If you are interested in others, just let us know.

Login to your WordPress admin. Then go to Event Espresso –> Messages.

You’ll now be viewing the messages overview screen:

http://cl.ly/image/3Q0h2E3A2G1M

Under the Messenger column there are different contexts. For example, I could send an email notification to the Event Admin or a Primary Registrant.

At the bottom of the page, you’ll see Payment Declined and next to it a blue link for Primary Registrant. Click on that link. Then on the next page, locate this shortcode [PRIMARY_REGISTRANT_EMAIL] in the To field and delete it:

http://cl.ly/image/2a2r472P421U

Finally, save changes by clicking on Save and Close on the right side of the screen.

You’ve now disabled the Payment Declined message for the primary registrant.

Next, you can apply the steps above to the Registration Pending Payment email. This messenger has two contexts: Event Admin and Primary Registrant.

Click on the context that you would like to edit and again remove the shortcode from the To field and then save changes.

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Lorenzo

May 21, 2014 at 1:37 pm

Are all recipients greyed out?

http://cl.ly/image/21381S3b0Y2Q

—
Lorenzo

May 22, 2014 at 8:12 am

Alright, please try this:

Login to your WordPress admin. Then go to Event Espresso –> Messages.

Then click on the Settings tab. Drag the declined messenger over to inactive.

Let us know if this helps.

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Lorenzo

May 23, 2014 at 5:42 pm

Sorry to hear it didn’t work. I tested it before making that suggestion.

On the Messages settings page, toggle the message system to OFF. Then turn it back on and switch the Payment Declined messenger to deactivated.

—
Lorenzo