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GETInternational
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March 28, 2017 at 5:55 am
Hi,
I hope somebody can help me to fix the issue on my website.
First some important imformation:
– Event Espresso: EE4 (4.9.34)
– WordPress: 4.7.3
– Theme: Sydney
The registration form is broken. There should be a iframe with a submit button, but it disappeared and instead of I see a copy of the website in the website. See: http://www.xperienceabroad.nl/tickets/ Currently, visitors can’t registrate for the event. I hope to find a solution asap, as our event is in two weeks.
Beside that, I have to notice that more functionalities/tools crashed. I’m not able to edit pages anymore, because they are not loading.
It happened several times now, so I restored a backup and after it’s working again. So I guess there is a connection between the issue and new updates.
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Tony
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March 28, 2017 at 6:26 am
There should be a iframe with a submit button, but it disappeared and instead of I see a copy of the website in the website.
Can I ask why you are using the iframe embed rather than the ticket selector shortcode?
For example [ESPRESSO_TICKET_SELECTOR event_id=745] should output the ticket selector for your event.
Beside that, I have to notice that more functionalities/tools crashed. I’m not able to edit pages anymore, because they are not loading.
What happens when you edit the page? Whitescreen?
That’s unlikely to be related to EE (although its possible), we’d need more details on what happening and if any errors are being thrown from EE when it happens. You can check this by enabling WP_DEBUG and editing a page to view any errors.
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GETInternational
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March 28, 2017 at 7:35 am
Thanks for your quick reply!
I used the iframe because it looks nice. I tried the ticket selector shortcode, but it is still not working. Is there an other option to add registrations manually?
Yes, the edit page is not loading and I see only a whitescreen.
What kind of details do you need to help me with this issue?
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Tony
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March 28, 2017 at 12:24 pm
Is there an other option to add registrations manually?
You can add registration to the event within the admin if that’s what you mean?
Event Espresso -> Events -> {hover over event} -> Registrations -> Add new registrations.
Yes, the edit page is not loading and I see only a whitescreen.
Every page you edit shows a whitescreen?
What kind of details do you need to help me with this issue?
If you enable WP_DEBUG on the site the whitescreen should show you an error rather than just a whitescreen, we need that error to know where to look.
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Josh
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March 28, 2017 at 12:55 pm
You should first rule out a theme and or plugin conflict.
You can rule out a potential theme or plugin conflict by following these steps:
1) A theme conflict. You can rule this out by temporarily switching to the default WordPress theme, then test. The theme test drive plugin allows for testing another theme without actually changing your site’s theme.
2) A plugin conflict. You can rule this out by temporarily deactivating any other installed WordPress plugins. Then you reactivate them one by one, while testing the error condition between each reactivation.
You’ll also find the reason for the white screen on the edit page if you turn on debug mode. You can set wp_debug to true by editing the wp-config.php file.
You can use an [FTP client][1] and [a text editor][2] to access change this line to the site’s wp-config.php file:
define(‘WP_DEBUG’, true);
[1]: http://codex.wordpress.org/FTP_Clients
[2]: http://codex.wordpress.org/Editing_Files#Acceptable_External_Editors
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GETInternational
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March 29, 2017 at 6:05 am
Thanks for the help!
@Tony Warwick:
Thanks for the guide to get to the manual registrations!
We use ”Page Builder by SiteOrigin”. When clicking on edit there is a endless loadin icon on a white screen. The online pages are just as they were when we still could edit.
WP_debug:
”PHP Notice: Undefined index: id in /home/getinte3/domains/xperienceabroad.nl/public_html/wp-content/plugins/visual-form-builder/includes/class-widget.php on line 82”
I don’t know what that means, but i guess that Visual Form Builder is causing a conflict?
@Josh
We tried your options, but none of them work. Even if we disable Visual Form Builder, it is not working.
Right now we were able to use a backup, but many of the subscribers in Visual Form Builder are lost.
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Josh
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March 29, 2017 at 8:31 am
You might be getting a fatal error that’s happening before the other plugins load then. If you bump up the amount of memory that’s available for WordPress, by following this guide, does that help?
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