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Elizabeth
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October 2, 2017 at 1:47 pm
My customer forwarded me this. She called auth.net and they said it is the plugin.
Authorize.Net Merchant,
Your script timed out while we were trying to post transaction results to it.
Transaction ID: 40341754554
Transaction Result: This transaction has been approved.
The following message was displayed to the customer:
——————————The reporting of this transaction to the Merchant has timed out. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.
This transaction has been approved.
It is advisable for you to contact the merchant to verify that you will receive the product or service.
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Josh
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October 2, 2017 at 2:02 pm
Did they say which plugin? The Event Espresso plugin doesn’t slow the transactions page down, but if there are other plugins that slow the transactions page down when it tries to capture the payment notification that could cause the timeout.
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Elizabeth
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October 2, 2017 at 2:13 pm
Sorry, they said website, but it comes from the EE4 plugin so assumed the plug in.
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Josh
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October 2, 2017 at 2:15 pm
Hi Dorian,
Do you have the link to the site’s transactions page? I can take a look at it and let you know what is slowing the web page down.
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Elizabeth
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October 5, 2017 at 8:15 am
Happening to another location:
We keep getting this message every time someone signs up for a class. The customer is getting a message saying that the transaction timed out. Is this something on our end? Thanks.
From: Authorize.Net <noreply@mail.authorize.net>
Sent: Wednesday, October 4, 2017 9:06 PM
To: platinumarts2016@outlook.com
Subject: Transaction Error Notification
Authorize.Net Merchant,
Your script timed out while we were trying to post transaction results to it.
Transaction ID: 60707605732
Transaction Result: This transaction has been approved.
The following message was displayed to the customer:
——————————The reporting of this transaction to the Merchant has timed out. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.
This transaction has been approved.
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Elizabeth
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October 5, 2017 at 8:19 am
Its not letting me post the link here for some reason
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Elizabeth
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October 5, 2017 at 8:20 am
https:// http://www.masterpiecemixerspc.com/ transactions/
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Elizabeth
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October 5, 2017 at 8:21 am
its https://
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Josh
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October 5, 2017 at 10:12 am
Hi Dorian,
You can add a function like this one:
https://gist.github.com/joshfeck/b625f638c6096da4a7429ffe1931a6a0
to your custom functions plugin and what that will do is remove all the scripts, styles, and fonts getting loaded for that one page. The transactions page is used to listen for the payment notification from Authnet, and those additional assets aren’t needed and are quite likely contributing to the timeout.
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Elizabeth
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October 5, 2017 at 10:34 am
I added the script to my functions.php and this is what it looks like now? Is it correct?
https://www.masterpiecemixerspc.com/transactions/
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Josh
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October 5, 2017 at 10:39 am
Yes that’s correct. That page isn’t actually viewed during the registration process so no one will be looking at it. It’s only there to listen for the IPN from Authnet, so it doesn’t need to look pretty.
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Elizabeth
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October 5, 2017 at 10:48 am
Thanks, I’ll let you know if i have any issues.
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Elizabeth
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October 11, 2017 at 10:40 am
ok, still getting the errors.
https://www.masterpiecemixerspc.com/transactions/
Authorize.Net Merchant,
Your script timed out while we were trying to post transaction results to it.
Transaction ID: 60716106936
Transaction Result: This transaction has been approved.
The following message was displayed to the customer:
——————————The reporting of this transaction to the Merchant has timed out. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.
This transaction has been approved.
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Josh
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October 11, 2017 at 10:46 am
Hi Dorian,
You’ll find an additional possible fix here too:
https://community.developer.authorize.net/t5/Integration-and-Testing/SIM-Relay-Response-Timeout/m-p/8206#M5644
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Elizabeth
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October 11, 2017 at 10:50 am
Thanks….I’ll read through it…it’s back from 2010 though..
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Elizabeth
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October 11, 2017 at 10:51 am
And its just the transactions page that need to be free from navigation, etc?
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Josh
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October 11, 2017 at 11:08 am
Hi Dorian,
The important thing about the DNS lookup timeout isn’t that the topic was from 2010. If the timeouts are occurring with transactions where there haven’t been other transactions in the past hour, and the timeouts are not occurring with transactions where there have been other transactions in the past hour, then it may help to change the time-to-live setting for your DNS to 1 week.
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