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Jamie Jennings
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March 9, 2015 at 5:09 am
In EE3, you were able to send payment reminders or invoice via the individual registrant payment details. I do not see that option in EE4. How would I send an individual an invoice or payment reminder?
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Dean
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March 9, 2015 at 5:43 am
Hi,
Via the Transaction page. There is a Send Payment Reminder button you can click.
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Jamie Jennings
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March 9, 2015 at 6:34 am
Thank you for your reply. I’m actually looking at a transaction page and do not see any “Send Payment Reminder” button.
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Jamie Jennings
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March 9, 2015 at 7:30 am
So I did a little more research in the forum and found this example of the “Send Payment Reminder” button http://www.screencast.com/t/fmW6v0pOZm. My transaction page definitely does not have this button.
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Tony
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March 9, 2015 at 7:51 am
Hi Erin,
What is the status of the transaction you are looking in?
I still have the same version of EE4 you are using active on one of my test sites, the Send Payment Reminder button is available – http://take.ms/X8bYg
There is a couple of ways to get to the transaction of a registration, but just to confirm, can you go to Event Espresso -> Registrations.
Find the registration you want to send the payment remind for.
Now open that up and you’ll see ‘View Transaction’ – http://take.ms/OXxZM
Click that to view the transaction.
That is the page that should display the reminder button.
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Jamie Jennings
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March 9, 2015 at 8:14 am
I did that and the transaction page status is listed as “incomplete” but still no payment reminder button.
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Tony
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March 9, 2015 at 8:47 am
Can you go to Event Espresso -> Messages -> Settings.
Check the ‘Payment Reminder’ message type is within active messages and not the in-active messages – http://take.ms/5Jni1
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Tony
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March 9, 2015 at 8:51 am
Also check that the Payment Reminder message type is listed within Event Espresso -> Messages.
Like this – http://take.ms/C7vxO
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Jamie Jennings
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March 9, 2015 at 10:43 am
That’s the ticket…the “Payment Reminder” message was not active. Thanks for your help.
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Tony
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March 9, 2015 at 10:58 am
You are most welcome, Erin.
I’ll mark this thread resolved.
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