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EE4: An error occurred, First Name is a required value

Posted: March 29, 2016 at 11:08 pm

Viewing 7 reply threads


Schematic

March 29, 2016 at 11:08 pm

I’m having an issue where I cannot register anyone to an event, no matter what happens I am getting this error. I have searched other similar forum questions and tried disabling all plugins and the issue continued.

This is link : http://www.denverdigitalhub.com/highlandcityclub/parallax/events/calendar/

Also currently this error message showing in white color for no reason.
Please look into this issue.
Thank you.


Tony

  • Support Staff

March 30, 2016 at 2:49 am

Hi there,

The error shows in white because your theme is setting all p elements to use color: #fffff, see here – http://take.ms/8tZp6

That css is a part of your theme – http://take.ms/SL1zu

You can fix this for those Event Espresso notices using some custom styles, like this:

#espresso-notices p {
    color: #000;
}

Which sets the font to black, you can use another color if preferred.

The ‘First Name required’ issue is likely due to the JavaScript error being thrown on the page – http://take.ms/GBta2

That’s being caused by some JavaScript being added by your theme, I’d recommend contacting your themes author for more details on this. You can send them the screenshot provided and they may be able to shed some light as to why this is happening and provide a fix.


Schematic

March 30, 2016 at 3:38 am

Okay thank you for your solution. I’ll sure contact my theme provider regarding this issue. And one more issue

I’ve added Events Calendar widget in my footer area. But the problem is calendar is displaying only on some pages. A widget is in the footer part so, it should be display on all pages. that is strange issue.
Link where widget displaying: http://www.denverdigitalhub.com/highlandcityclub/
Where not displaying : http://www.denverdigitalhub.com/highlandcityclub/parallax/about/story/culture/

There are many pages like above which is not showing widget.
Thanks 🙂


Tony

  • Support Staff

March 30, 2016 at 3:49 am

The Calendar is JavaScript based, which means that if you have any JavaScript errors before the Calendar it can prevent it from running.

The only difference I can see between those two pages is, this page:

http://www.denverdigitalhub.com/highlandcityclub/

Is not throwing an error – http://take.ms/82JR6

Whilst this page:

http://www.denverdigitalhub.com/highlandcityclub/parallax/about/story/culture/

Is showing the same error as mentioned previously – http://take.ms/9IvxK

If you fix the JS error the theme is throwing you’ll likely find the Calendar Widget now works too.


Schematic

March 31, 2016 at 2:50 am

Okay Tony, I’ll contact my theme provider about this issue. Looks like all problems is causing because of this js error.

Thank you.


Tony

  • Support Staff

March 31, 2016 at 2:55 am

You’re most welcome.

Please do let us know how you get on with this.


Schematic

April 5, 2016 at 10:54 pm

Hello Tony,

I got the reply from theme author said that js issue is due to I’ve set demo logo image.

Here conversation screenshot : http://www.awesomescreenshot.com/image/1142116/203d4befeeef9c28c43561b7df1da5d8

Can you please look into this once ? from your side, that would be great.

Thank you.


Tony

  • Support Staff

April 6, 2016 at 6:24 am

Hi there,

I’m not sure what you want me to look into?

The theme author has mentioned its due to features within the theme, so the JS error is being thrown because you are using their demo images on your site, for example – http://take.ms/NNOlS

Apparently (based on the advice from the theme author) you need to load your own images in place of the demo ones.

Unfortunately it is a theme issue, so there is very little we can do. You will need to speak with the theme author for more guidance if you are unsure.

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