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Debby Kurti
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May 13, 2014 at 6:33 pm
I had a customer try to buy a ticket on the site and they got an error message. When I tried it myself, I received the same message:
<code>An error has occurred:
No form data or invalid data was encountered while attempting to process the registration form.
SNGPGCHC-DSNGPGCHC-PROATTINF-1140</code>
It won’t let you proceed past that point to put in payment information. I have paypal standard and check enabled.
Others have registered previously without a problem and I haven’t changed anything, other than to update to the most recent version. Is this a bug issue? I need to get it fixed so that I can process payments.
Thank you.
DebbyK
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Lorenzo Orlando Caum
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May 13, 2014 at 6:39 pm
Hi Debby,
Are any caching plugins or services running on the site? How about the Simple Custom CSS plugin?
https://eventespresso.com/wiki/known-third-party-plugin-theme-conflicts/#plugins
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Lorenzo
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Debby Kurti
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May 13, 2014 at 7:16 pm
No, I don’t have those or the ones on the link. Here is what is installed:
Adminer
Akismet
Easy FancyBox
Event Expresso – Calendar
Exclude Pages from Navigation
Page Links To
Photo Gallery
TinyMCE Advanced
As mentioned, this didn’t happen until the most recent update for EE4.
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Josh
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May 13, 2014 at 9:15 pm
Hi Debby,
I ran a test registration on your site and it seems to be working fine. Can you check to see if there’s a registration under the name test test? If the issue persists, please let us know the name of the event that is having troubles.
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Debby Kurti
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May 13, 2014 at 9:32 pm
So this is interesting. I did see your registration. I was able to get through to the payment page when I selected only the first ticket. However, when I added in the lunch ticket option, I got that error. Any idea why that would happen?
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Lorenzo Orlando Caum
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May 13, 2014 at 11:08 pm
Hello,
I selected the first and last option and it worked. Please also void this registration:
eetest eetest
Could you clear your session and try again (click on this link):
http://learningexploratorium.com/?page_id=174
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Lorenzo
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