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DAVID WILLIS
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September 6, 2014 at 10:32 am
We are having problems setting up event espresso using IDR (Indonesian Rupiah) as our currency. We can put SSL but its no use unless we see it working.
We haven’t been able to make a successful transfer either in testing or live version. Right now its in test version.
Can you please lead us in the right direction to solving this so we can use this plugin ?
http://www.cybergroove.com.au/event-registration/?ee=1
Thanks
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Dean
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September 8, 2014 at 12:30 am
Hi,
I don’t think the currency is affecting this.
Have you checked to make sure that your secret and publishable keys are entered, correct and without any spaces before or after them?
Have you double checked your Stripe account to make sure it is active and in good standing?
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DAVID WILLIS
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September 8, 2014 at 9:27 pm
Yes we have activated Stripe correctly and input the correct api keys into the payment gateway settings in EE3 as per instruction.
Any other ideas ?
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Lorenzo Orlando Caum
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September 8, 2014 at 9:56 pm
Hi,
Do you have another site running an SSL that you can test on? Stripe is an onsite payment gateway so you’ll need an SSL running to process payments.
—
Lorenzo
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DAVID WILLIS
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September 8, 2014 at 10:09 pm
Yes we have tried that also no success.
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Josh
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September 9, 2014 at 7:43 am
Hi David,
How do you even get to the payment page with the reg form having white form input text on a white background? Can you turn off themeroller or set themeroller to use a theme with a dark background? Some dark background options include: UI darkness, Dark Hive, Dark Hive, Mint Choc, and Trontastic. You’ll find the Event Espresso themeroller settings in Event Espresso > Template Settings.
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DAVID WILLIS
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September 9, 2014 at 8:35 am
Hi,
That setting has been updated. We hadnt touched template settings because we wanted to see if it worked first since many paid and free plugins in WordPress have bugs, we just needed to optimise our time spent during testing.
I could read it fine because I dont set my screen too bright.
Look forward to hearing more.
Thanks
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Josh
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September 9, 2014 at 10:35 am
Hi David,
You can include many WP Themes in your list of suspect things to check, too. The theme that’s installed right now has a bug that’s breaking the JavaScript on the registration pages. I’ve attached a screenshot that shows the error it’s throwing, looks like it’s related to its use of the jQuery prettyphoto plugin:
https://www.evernote.com/shard/s4/sh/17727d04-f241-4af7-9fb6-af739964d4ed/1d741b7c8f2c020f23174f2e565bf306
It will help narrow down the cause of the issue if you try the same registration/payment test with the theme test drive plugin activated, with the theme test drive enabled to test the WP twentyfourteen theme.
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DAVID WILLIS
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September 9, 2014 at 11:34 pm
Hi
Thanks for that, I have removed that javascript from the theme and I have also tried reseting to default themes as suggested. This fixed one problem with the ceheckout page but payment still will not work.
I still keep receiving the same error. Fail to charge card.
Since the problem was the same on both themes I have reset back to the right theme.
Any ideas further to why this is happening ? Should we be trying a live test buy in stead of testing ? Ive double checked all the api and the account and its all set correct.
Thanks
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Josh
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September 10, 2014 at 11:01 am
Hi David,
Are you using the test API credentials or the live API credentials? Along with that, is anything getting logged in the Stripe account?
Another thing you can check is see if anything changes if WordPress permalinks get set to default (instead of post name). If it starts working with default permalinks, then I can show you where to change some code to make sure the payment form action matches your site’s permalink structure.
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DAVID WILLIS
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September 10, 2014 at 10:46 pm
Hi Josh,
The API credentials are in test mode. No nothing is getting logged in the stripe account.
I also checked permalinks and the default settings did not fix it, still same error.
Thanks
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Lorenzo Orlando Caum
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September 11, 2014 at 2:33 am
Hi!
Your Stripe account should have a log area:
http://cl.ly/image/3E193P021z04
I determined that you need a large ticket price to do testing. This is because the conversion needs to equal over 50 cents:
http://cl.ly/image/1P001t3J423A
Make these changes:
1) Within your payment settings page for Event Espresso, be sure that idr is set for the currency.
2) Next adjust the ticket price to a higher value such as 5000 and then try testing again.
—
Lorenzo
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DAVID WILLIS
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September 15, 2014 at 2:13 am
Hi,
Yes that fixed it, we are now running live payments and its working. We’ve been testing a few things we’ve managed to get it to do everything we ened.
I have one final question for now, that is how can we change the currency symbol ? It needs to be RP instead $ ?
Thanks
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Josh
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September 15, 2014 at 9:59 am
Hi David,
Are you looking to change the display so it’s RP instead of $? If so, you can add something like this to your functions file:
function my_change_ee_currency_symbol( $content ) {
$content = str_replace( '$', 'RP', $content);
return $content;
}
add_filter( 'the_content', 'my_change_ee_currency_symbol', 11 );
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DAVID WILLIS
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September 18, 2014 at 7:29 am
Hi there.
Im enquiring about upgrading my license for multiple sites as we have 2 more sites we want to activate..
We want the exact same package as what I currently have.
Can you advise on the correct upgrade and direct me to the right place to do so
?
Kind Regards
David
Cybegroove
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Josh
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September 18, 2014 at 8:39 am
Hi David,
If you can fill out the form that goes to the Sales Department on this page:
https://eventespresso.com/contact/
Someone from sales will help you with adding a second license to your account.
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