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YIPENG ZHANG
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November 9, 2014 at 6:40 pm
After I scanned the QR code, EE App indicates that I have attended the event.
I tried selecting the attended, then clicked on “Unmark as Attendee” button, but it gave me an error: “Scanned tickets cannot be redeemed/un-redeemed here.”
I am using EE3
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Dean
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November 10, 2014 at 4:03 am
Hi,
Can I clarify, are you trying to check them out via the App or via the plugin on your website?
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YIPENG ZHANG
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November 10, 2014 at 9:36 am
Hi Dean
I was using the plugin on website
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Lorenzo Orlando Caum
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November 10, 2014 at 11:31 am
Hi, could you update the attendee’s check in status via the mobile app?
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Lorenzo
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YIPENG ZHANG
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November 10, 2014 at 11:36 am
Yes I can!
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Lorenzo Orlando Caum
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November 10, 2014 at 12:25 pm
Hi,
I believe this is to prevent information from becoming out of sync when the mobile apps are being used for check-in.
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Lorenzo
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YIPENG ZHANG
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November 10, 2014 at 2:35 pm
so whenever a iOS or android app is connected to server the plugin cannot unmark as attended?
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Lorenzo Orlando Caum
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November 10, 2014 at 3:50 pm
Hi, that is the intended behavior. Here is feedback from a team member:
It’s kind of a safety measure to keep the data intact. Because if they were scanned in on the device, another admin could easily check them out on accident, or on purpose, therefore showing that the attendee did not attend.
To mark someone as not attended, that was scanned in on the device, you will need to search for the attendee name or email from within the device, then click on the persons name to mark them as unattended.
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Lorenzo
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