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Lou
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June 2, 2016 at 11:37 am
We can no longer get EE3 to add on questions for additional attendees when a primary purchaser adds on more attendees. How do we fix this?
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Lorenzo Orlando Caum
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June 2, 2016 at 1:28 pm
Hi Lou,
Could you go to the event editor for this event in your WP dashboard and then look at the event options area?
Check that group registrations are on and that you are asking for the registration information.
It looks like this:
http://cl.ly/3d0n3b0K0w0j
If it is different, then try updating so the settings are similar and then save changes.
Then try registering for an event and add multiple attendees.
—
Lorenzo
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Lou
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June 2, 2016 at 1:44 pm
Yes group registration is on And the additonal attendee questions are check off as well.
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Josh
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June 2, 2016 at 1:59 pm
Hi Lou,
If this started happening after updating the website to WordPress 4.5, you can find out how to fix by reading this thread:
https://wordpress.org/support/topic/read-this-first-wordpress-45-master-list?replies=7
If you can post a link to the event in question, we can investigate to find out what’s causing the problem and possibly offer a solution as well.
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Lou
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June 2, 2016 at 2:03 pm
Thanks Josh. I’ll read the thread. And let you know.
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Josh
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June 3, 2016 at 12:41 pm
Sounds good. If you prefer to use your support token for this, someone from Event Espresso staff can also apply the fix to your site. We’ll be able to do that after you completely fill out the form that’s linked on your user account page where it says “To redeem your token(s) please complete this form”.
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Lou
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June 3, 2016 at 12:47 pm
I did read through the tread but really it doesnt help us since we arent programmers and haven’t a clue. I’ll use my token cause this is one of two serious issues – the other is how the email notification completely disappears when an we change the number of seats available for an event. Nothing fixes it. If a brand new event we get it, but the minute the seat number is changed, gone. The only way we know we have a booking is because PayPal send a payment notification. Not a lot of fun.
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