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tsmith
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April 28, 2015 at 9:49 am
This started yesterday, probably after plugin updates. When I to go create a new event, it is pre-populating with multiple event start-stop times, and pre-populating with multiple event prices.
I try to adjust to what I need, deleting the extra pre-populated information. It’s also pre-selecting one of my categories. It’s almost like our template was changed?? Sometimes it lets me create the event, sometimes it says “There was an error in your submission. WordPress database error: then a whole bunch of info.
How can I fix this so we can create new events without errors and without pre-populated information that we have to delete?
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Lorenzo Orlando Caum
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April 28, 2015 at 10:21 am
Hi, to my knowledge, Event Espresso 3 does not pre-populate event data for new events. It does do this if you duplicate an event.
I created a new install of WordPress and loaded up Event Espresso 3 and did not experience this issue.
Can you recall the changes that were made yesterday?
Are you running any caching services / caching plugins on your site?
Also, have you tried briefly testing with only Event Espresso running?
Thanks
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Lorenzo
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tsmith
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April 28, 2015 at 10:57 am
Hi Lorenzo,
Yes, I never had this problem with pre-population before yesterday. I normally do not duplicate events, always start from scratch, but I was desperate to find a work-around for this problem. Not being able to create events is not good 🙁
I do run WP Super Cache on the site, but I disabled it, no change.
I also tried disabling all plugins other than these 7 EE3 pluggins, but no change.(I use EE, EE Attendee Mover Tool, EE Calendar, EE Custom Template Display, EE Mailchimp Integration, EE Permissions + EE Ticketing)
I would gladly give you a loggin to my site so you can see what is happening?
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Josh
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April 28, 2015 at 1:01 pm
You’re likely running into the issue that’s stemming from the WP security update. What you’ll need to do is go into the database and look in the _events_prices and _events_start_end tables. If there are any rows there that have event_ID = 0, you can delete those.
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Josh
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April 28, 2015 at 3:34 pm
I can also advise updating to the latest version of Event Espresso 3. We just released Event Espresso 3.1.37.2.p which has a fix for the issue where the event does not save. You can update to the latest version of Event Espresso 3 by following this guide:
https://eventespresso.com/wiki/updating-event-espresso/
If you need help with removing the extra time, date, and price fields, you can fill out the secure form on our contact page completely and someone from support staff can help.
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tsmith
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April 29, 2015 at 7:15 am
Thanks again for your help. I followed the directions, updated EE to 3.1.37.2.p, hoping that would fix the problem, but it did not.
I went into my cpanel sql database to look for ID=0 for both the _events_prices and _events_start_end tables (was slightly terrifying to me to even open this) but I could not find any that were set to 0.
Still having the problem where when I Add New Event, there are automatically 4 Start times, interestingly, 1 and 2 are the same info, and 3 and 4 are the same info. Then under Event Pricing where there used to only be 1 Standard Pricing listed, I now have six showing up. This is new. When the problem first started, only 2 were showing up. I do really need help with this. I will fill out the secure form on your contact page so someone from the support staff can help. Thanks.
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Josh
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April 29, 2015 at 12:13 pm
Hi there,
Thanks for sending. We were able to remove the rows that had event_id = 0. Now when you go to add a new event the fields will be back to normal like they were before.
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tsmith
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April 29, 2015 at 3:30 pm
I love you. All of you. I really do. Thank you.
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Josh
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April 29, 2015 at 8:19 pm
You’re welcome!
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