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EE3, First Data Global Gateway E4 ERROR: invalid_relay_url

Posted: January 7, 2015 at 11:44 am

Viewing 6 reply threads


Alyssa Pitchford

January 7, 2015 at 11:44 am

Wordpress: 4.0.1
EE3 v3.1.36.6
This is the email error message I receive… the relay url is the same. I check for extra spaces.

he following error was found:

x_relay_url : Invalid x_relay_url. Must be the same as configured for the payment page

The parameters of the request are

‘bypass_payment_page’ : true
‘x_address’ :
‘x_amount’ : 10.00
‘x_city’ :
‘x_cust_id’ : 20
‘x_description’ : (test) Gift Certificates Reg. ID: 20 Name: fTest10 lTest10 Total Registrants: 1
‘x_email’ : lyssarae33@gmail.com
‘x_first_name’ : fTest10
‘x_fp_hash’ : 73c602a9caa93712a6cd60ad8e8cf765
‘x_fp_sequence’ : 20
‘x_fp_timestamp’ : 1420655976
‘x_last_name’ : lTest10
‘x_login’ : WSP-ICE-C-ddjjWwA5Zw
‘x_logo_url’ : http://thebetterhalfstudio.com/wp-content/uploads/2014/08/TBH-Logo-72-dpi.png
‘x_reference_3’ : 2-54ad7d6216cb9 FDe4
‘x_relay_response’ : TRUE
‘x_relay_url’ : https://thebetterhalfstudio.com/?type=firstdata_e4&page_id=153
‘x_show_form’ : PAYMENT_FORM
‘x_state’ :
‘x_zip’ :


Lorenzo Orlando Caum

  • Support Staff

January 7, 2015 at 2:01 pm

Hi Alyssa,

Do you have an SSL certificate running on your site?

The relay URL is set to connect via HTTPS but the link does not work:

https://thebetterhalfstudio.com/?type=firstdata_e4&page_id=153


Lorenzo


Alyssa Pitchford

January 7, 2015 at 2:39 pm

i do not. I had thought if i used a hosted payment page through first data that I would not need one for the website. if I do need one for the whole site, do you have any suggestions?


Alyssa Pitchford

January 7, 2015 at 2:45 pm

I had noticed that the S was Missing in the URL i had set in the payment page settings through First Data. While, it Was in the relay URL given in the yellow box in the payment setting page through EE. so i had added it to the First Data settings recently.


Josh

  • Support Staff

January 8, 2015 at 11:39 am

Hi Alyssa,

Since your site does not have an SSL certificate, you’ll need to make sure that you do not specify https for your relay URL. It needs to be http.

If you go to Event Espresso > Payment Settings > FirstData E4 there may be a boxed checked that says “Force HTTPS on Return URL”. If that’s checked, please uncheck it and save. Then copy the URL in the yellow box (it should say http:// at this point) and place the URL in your First Data E4 account settings for the Relay Response URL:

https://firstdata.zendesk.com/entries/407673-Where-do-I-enter-my-Relay-Response-URL-


Alyssa Pitchford

January 8, 2015 at 12:12 pm

awesome thanks!!


Lorenzo Orlando Caum

  • Support Staff

January 8, 2015 at 12:48 pm

Hi Alyssa, can you confirm that this is now working for you?


Lorenzo

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