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NEPS Admin
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September 19, 2014 at 7:57 am
Tried to upgrade from EE3 to EE4. Maintenance mode got to the final transitional upgrade and then I started getting memory errors. I’m using WP 4.+ and PHP 5.4 with Fast CGI. I have memory set at 160MB. Also using the SeedProd (Coming Soon Pro) plug-in.
I bought a Support Token and don’t know how to use that either.
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Josh
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September 19, 2014 at 8:10 am
Hi there,
You can redeem your support token by going to your account page and clicking where it says “To redeem your token(s) please complete this form”
Then you fill out the secure form and we can take a look.
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NEPS Admin
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September 19, 2014 at 8:14 am
I’m on the redeem token form, but it won’t let me get by the URL for this Support Topic. I put in https://eventespresso.com/topic/ee3-ee4-upgrade-blew-up-need-help/ which is about all I know. Enlighten me, please!
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Josh
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September 19, 2014 at 8:18 am
Hi there,
You’ll need to fill out the form completely before it will let you click the submit button. Which field do you need help with?
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Josh
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September 19, 2014 at 8:26 am
Hi there,
We got the FTP creds and they work. Can you please double check the WP admin creds you sent and resend? Better yet, it would be best if you create a new WP admin account and send us the creds for that. This way, when we are done, you can delete that account.
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NEPS Admin
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September 19, 2014 at 8:26 am
Josh … I got it sent all filled out. It should be in your hands now. Ben
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Josh
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September 19, 2014 at 8:31 am
Hi John,
Please double check that WP admin password. It is not working.
Better yet, it would be best if you create a new WP admin account and send us the creds for that. This way, when we are done, you can delete that account.
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NEPS Admin
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September 19, 2014 at 8:58 am
Josh – what “form” do I use to send that new user/password to you? John.
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Josh
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September 19, 2014 at 8:59 am
Hi John,
I re-ran the migration and you’re all set now.
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NEPS Admin
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September 19, 2014 at 9:01 am
Josh – Wow! Thanks! John
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Josh
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September 19, 2014 at 9:03 am
You’re welcome.
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NEPS Admin
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September 19, 2014 at 9:07 am
Josh – One last question – Is that Support Token gone now? John
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Josh
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September 19, 2014 at 9:14 am
Yes, all 30 minutes of support were used to get this done for you.
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