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kstern
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September 8, 2015 at 12:52 pm
Does my EE3 Business License include access to the new Promotions & Discount add-on? Or do we have to pay the $59.95 fee?
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Jonathan Wilson
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September 8, 2015 at 2:07 pm
Hello there,
The EE3 Business License does not include the EE4 Promotions codes add-on. It will be a separate purchase.
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kstern
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September 9, 2015 at 11:35 am
When I try to purchase it, I get this message:You have access to this already. Access is renewed with Support License renewal
And my license does not expire until 12/11/2015
Your help is appreciated.
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Lorenzo Orlando Caum
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September 9, 2015 at 12:22 pm
Hello, you actually have a developer support license for Event Espresso 3.
Also, we made an error on our prior comment. Since you have a support license for Event Espresso 3, then you’ll automatically get Event Espresso 4 along with equivalent add-ons. This is because we want to provide an upgrade path from Event Espresso 3 to Event Espresso 4.
The feedback above applies for all Event Espresso 3 support licenses so generally speaking if you have a support license that includes something already like MailChimp for Event Espresso 3, then you’ll get MailChimp for Event Espresso 4 automatically.
You should already have the promotions and discounts add-on on your account. If you recently purchased it for this account, then please follow up with us here so we can refund the funds for that purchase.
sales [at] eventespresso.com
Thanks
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Lorenzo
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Josh
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September 9, 2015 at 12:22 pm
Your account shows that you have a developer license, which seems to be why you have access. You should be able to download the promotions add-on from your account page, unless you log into another account that has a business license.
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kstern
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September 9, 2015 at 3:57 pm
Thank you for the clarification. I have downloaded the Promotions add-on now, updated EE to 4.8.8 and activated the new plug-in, however, I am getting a 404 error when I click on the Events link in the dashboard. The only way I can access any event is through the front-end on the event detail page via the small text ‘edit’ link at the bottom of the page. The Event Espresso link that appears in the top WordPress toolbar on the front-end also gives us a 404.
We look forward to your help in resolving this, too. 🙂
Karen
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Jonathan Wilson
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September 9, 2015 at 4:02 pm
Hey Karen,
First off, sorry for the misinformation yesterday. Glad we got that sorted!
Did the 404 start happening after installing EE4 Promotions?Can you try deactivating and reactivating EE?
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kstern
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September 9, 2015 at 4:24 pm
First I tried to activate Promotions, but got a message that we needed to upgrade to 4.8.8. So we went through the steps to do that which involved the migration step on the Maintenance screen. This process automatically activated the promotions add-on. When we went to look at the event detail admin screen, we got the 404. I have tried deactivating the new add-on, but still get the 404. I tried deactivating EE and then activate EE, but still get the 404.
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Tony
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September 10, 2015 at 2:01 am
Can you try increasing the memory limit for your site?
You do this using FTP, within wp-config.php by adding something like:
define( 'WP_MEMORY_LIMIT', '96M' );
Before the line /* That’s all, stop editing! Happy blogging. */
Like this – http://take.ms/QPwaW
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kstern
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September 10, 2015 at 6:58 am
We have increased the memory limit as you have suggested, but this has not solved the issue.
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Josh
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September 10, 2015 at 8:04 am
Hi there,
Are you running WordPress 4.2 or higher? If not, can you update?
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kstern
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September 10, 2015 at 9:25 am
We have updated WordPress to 4.3 and the problem seems to have been solved!! Thanks for your support!
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Lorenzo Orlando Caum
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September 10, 2015 at 9:32 am
Hi Karen, was there anything else that we could help you with or can we update this support post to resolved?
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Lorenzo
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