Support

April 7, 2023 at 3:05 pm

Hi there,

Version 5 requires some small migrations (venues), so what you saw was expected. You simply need to run through the migrations as instructed.

You are also welcome to wait until a later date to update to v 5.

April 11, 2023 at 10:16 am

Hi there,

Is 5.0.3 glitch free? I cannot go into the code and make these adjustments (I’ve looked over other support topics on EE5).

Which adjustments are you referring to? You should not need to change any code.

There was a bug in v5.0.0 to v5.0.2 that prevented migrations working (registrations still worked but events showed no venue) which then required an additional step to fix in 5.0.3 if you were already on V5 before then… however, your site is not so you’ll be installing version 5.0.3 which does not have an issue.

Cal you please assure me that I will be able to move up to v5.0.3 without problems that we have to hire a tech person to fix?

We can never be 100% certain of that, but what we can do, is if you update and run into issues I’m more than happy to re-install the previous version for you (reverting to the previous version is safe to do). As long as you have Wp-Admin (and preferably FTP/File Manager access with your host) we can quickly switch you back to version 4.10.46.

Is there a way I could go through the migrations before adding v5 and getting put into Maintenance mode?

No, maintenance mode is to allow the migration to run. You can’t do the migration before installing the version required for it.

The migration basically changes how the data is set up in the database, your current version expects it to be X… v5 expects Y, the migration runs in maintenance mode to update the database for the new version.

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Note, the migrations in v5.0.3 should only take a couple of minutes at most (the change is minor) and then once done it will be out of maintenance mode.

When you install v5.0.3, EE will go into maintenance mode and show this:

https://monosnap.com/file/W7K0GEYyalzUrArSyAObXdV2QvXNm5

Click ‘My Database is backup up, Continue’.

You’ll then see this:

https://monosnap.com/file/yicG9CcSWr3HXrbmdIU3sIRzT9uQCz

Click ‘Begin Database Update’.

Once complete it should show this:

https://monosnap.com/file/TKmQljgKJRMp9C7PVM4MjfTTwNV5KS

Any popups that show will have a ‘next’ or continue button on them, click those to complete the migration and your done.

April 11, 2023 at 2:37 pm

Hi Angela,

Just to make sure it’s clear, to roll your site back we would need WP Admin and FTP credentials (or some file manager access to your server) so before you update make sure you have those credentials in case needed.

I mention that because if you update and need to revert, we can’t do anything without the above and that leaves you in a panic trying to get it working or contacting your host for them and waiting.

Generally speaking the update and migration works fine but its still worth having the credentials ready 🙂

April 27, 2023 at 5:47 am

You’re most welcome 🙂

IF something goes wrong with the migration to EE5, the important part is not to panic. You usually won’t need to restore a database backup (although we recommend creating one right before running any updates just to be safe) and can re-install v4.10.46 to get back up and running quickly. If you panic and jump on trying to fix/restore databases etc it’s much harder to troubleshoot and fix the cause after that.

Whilst I can’t be around 24/7 I’m more than happy to help troubleshoot an issue with a migration if it happens but either way, you have 4.10.XX to fall back on regardless 🙂