Support

October 6, 2016 at 1:35 pm

PHP version is showing as [php_version] => 5.6.24
so not sure why i was getting that message. i have dismissed it. I also contacted the theme developer, so the calendar is showing up fine on desktop but not on mobile (links below for this).

Here is the link for iCal:
http://www.lakeburienpt.com/wp/events/restorative-yoga-9am/

clicking on the cal button gives the error on this page:
http://www.lakeburienpt.com/wp/?ee=download_ics_file&ics_id=92

Here is an example of the calendar to view on mobile. The event text is not appearing and all you see is a grey box for each event:
http://www.lakeburienpt.com/wellness/

if there is a way to show the text in mobile, please let me know.

October 11, 2016 at 8:40 am

Hi Lorenzo and Tony – any news on the two issues remaining?

October 12, 2016 at 10:00 am

Hi Lorenzo

I spoke with the host and the tech said he doesn’t see any blacklist related to the plugin in the mod_sec rules. He called in a supervisor and they were unable to see anything in the system that would allow one browser to work and others not to work.

thanks

October 12, 2016 at 12:10 pm

Hi Josh

the tech says cache is off and there no compression, he also says he sees the http headers appearing with no interruption. he had me turn off all of the other plugins on the site and the error still appears.

i am using a sub-folder version of wordpress (everything is in a sub called WP/) if that is an issue.

i do have security where i can whitelist 404 files (through ithemes security). would that help? if so, what would i put here?

October 12, 2016 at 1:34 pm

do you mean to uncheck write access to .htaccess or to deactivate ithemes altogether?

i tried both and it still doesn’t work.

October 12, 2016 at 5:12 pm

this is the code that is in the .htaccess file (btw i need the last three rewrite lines because the wp site is hidden while being developed…)

# Use PHPBETA Single php.ini as default
AddHandler application/x-httpd-phpbetas .php

# BEGIN W3TC Browser Cache
<IfModule mod_deflate.c>
<IfModule mod_headers.c>
Header append Vary User-Agent env=!dont-vary
</IfModule>
AddOutputFilterByType DEFLATE text/css text/x-component application/x-javascript application/javascript text/javascript text/x-js text/html text/richtext image/svg+xml text/plain text/xsd text/xsl text/xml image/x-icon application/json
<IfModule mod_mime.c>
# DEFLATE by extension
AddOutputFilter DEFLATE js css htm html xml
</IfModule>
</IfModule>
# END W3TC Browser Cache
# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

RewriteEngine On
RewriteCond %{HTTP_HOST} ^(www.)?lakeburienpt.com$
RewriteRule ^(/)?$ lbpt [L]

October 13, 2016 at 10:25 am

I had the hosting company clear the cache yesterday and it still didn’t work. i don’t have any cache plugins on the wp site – we did it from the host panel. and i just did it again now – problem still persists.

also – the same issue is happening if someone pays by invoice and wants to download their invoice…

October 13, 2016 at 12:30 pm

k i did that, i cleared cache from the host server, waited a bit and it still isn’t working…

October 13, 2016 at 1:57 pm

that worked!!!!

so for the invoice, after i go to register and i click to view the invoice and want to download – can you tell me which file i should edit with that same code?

October 13, 2016 at 4:11 pm

the tech says he doesn’t see anything that would send a 404 response. there also doesn’t seem the be any conflict with plug-ins.

not being able to download the pdf invoice is the same issue as the ical – it works on safari, but not on chrome or firefox.

this is the invoice generated
http://www.lakeburienpt.com/wp?ee=msg_url_trigger&snd_msgr=html&gen_msgr=html&message_type=receipt&context=purchaser&token=1-ed9ba8bf993e41e598b003b43bcae370&GRP_ID=13&id=32

and clicking download, goes to this page
http://www.lakeburienpt.com/wp/?ee=msg_url_trigger&snd_msgr=pdf&gen_msgr=html&message_type=receipt&context=purchaser&token=1-ed9ba8bf993e41e598b003b43bcae370&GRP_ID=13&id=0

with this error
This site can’t be reached

The webpage at http://www.lakeburienpt.com/wp/?ee=msg_url_trigger&snd_msgr=pdf&gen_msgr=html&message_type=receipt&context=purchaser&token=1-ed9ba8bf993e41e598b003b43bcae370&GRP_ID=13&id=0 might be temporarily down or it may have moved permanently to a new web address.
ERR_INVALID_RESPONSE

October 14, 2016 at 11:17 am

I was on with the host for quite a bit and he didn’t see any logs that mod_sec was flagging. I sent him the stackoverflow link – they are not sure what the issue is, but they aren’t seeing anything on the server (and we were on for about an hour…) they turned off and on the plugins from the server as well and those are definitely not causing conflicts either.