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Brenden Corr
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May 5, 2017 at 11:23 am
Hello,
I have version 4.9.38 already installed and made some new events last month – our billing renewed also last month. And right now our site has been forced into: maintenance mode and there was an update showing to install and when I tried, I kept getting failed messages. I refreshed the browser and then all of a sudden the EE plug-in totally disappeared. We are hosting on GoDaddy and I had previously removed Cache files for potential shopping cart issues. Any idea on what I might need to do? Or what I need to work with Godaddy about?
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Brenden Corr
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May 5, 2017 at 11:25 am
I should mention that the web url is: http://www.salesforcegolfclients.com – and the entire registration part is gone. I know I can revert to a back-up, but before doing that I would like to get an idea of what the issue is/was. Thanks!
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Josh
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May 5, 2017 at 12:05 pm
Hi Brenden,
It sounds like you’ll need to download a fresh copy of Event Espresso 4 from your account page and re-install Event Espresso on your site’s WordPress > Plugins page. You can check with Godaddy to see if any of their techs were doing any work on your site when the plugin was deleted.
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Brenden Corr
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May 5, 2017 at 12:08 pm
Great, I will do that. Will our database remain intact – or would we lose our events that we had listed?
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Josh
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May 5, 2017 at 12:14 pm
The events that you listed are saved to the database of your Godaddy hosting account. They are not stored within the Event Espresso plugin files.
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Brenden Corr
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May 5, 2017 at 10:50 pm
Well that didn’t work for some reason. I had to basically revert to a backup. Every time I try to install the most recent version of EE, I get tons of error messages and finally the application is removed. I looked at the changelog and wondered if there is something in it that the Godaddy platform doesn’t accept? Caching? I got it to work again and am keeping my fingers crossed if I don’t perform an update it continues to work!
https://eventespresso.com/wiki/ee4-changelog/#4.9.38
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Josh
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May 8, 2017 at 8:27 am
I get tons of error messages and finally the application is removed
Can you post a pastebin or gist with the text of those error messages?
Do you have older versions of Event Espresso 4 add-ons activated?
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