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Rob Orr
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May 5, 2016 at 7:45 am
I’ve searched your forums, and looked all over the place, but I’m still not getting new reservation notifications.
Our Contact Form 7 form works fine. Already tested that.
EE is sending registrants their confirmation emails. I’ve tested that multiple times successfully.
A couple things I DON’T see:
anywhere at all to customize the admin notifications, or anywhere to add an additional email address.
Any kind of admin setting at all for admin notifications for our EE instance.
I’m using:
EE Version 3.1.37.8.P
EE Calendar Version 2.2.7.p
EE Price Modifier Version 0.0.5.b
EE REcurring events Version 1.1.8.p
EE Volume Discounts (Inactive) Version 0.5.1
EE Overrides plugin Version 1.0 (likely added by you guys at some point, I’ve not used that).
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Rob Orr
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May 5, 2016 at 7:52 am
Just to give a little more detail – I’ve added Postman SMTP and successfully connected and sent a test message with that plugin, so we’re good there.
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Lorenzo Orlando Caum
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May 5, 2016 at 9:51 am
Hi Rob,
Thanks for letting us know what you have tried as that helps speed up troubleshooting.
From your feedback, there are notifications going out for the registrant/attendee but the admin is not receiving anything.
Could you double-check to see if those are be filtered (e.g. a spam/junk folder)?
Also to answer your earlier questions, there isn’t a separate area to setup admin notifications. Those go out at the same time as notifications for a registrant.
You can set an additional email by using the CC email address option which is available in the Event options section of the event editor. It looks like this:
http://cl.ly/2R472b2q0G2c
—
Lorenzo
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Rob Orr
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May 5, 2016 at 10:37 am
there are notifications going out for the registrant/attendee but the admin is not receiving anything.
What you said above is correct. they’re not being filtered to spam, should have mentioned that earlier. I just checked again, and there are no admin notifications for several test registrations I’ve done, but the customer-facing emails have gone out as I have received those.
Would that email have to be set on each individual event? I’m not seeing that field, and we’ve got hundreds of events (every day until end of October, and four different events – or more – per day)
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Rob Orr
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May 5, 2016 at 7:18 pm
any updates here?
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Tony
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May 6, 2016 at 2:42 am
The default email address Event Espresso uses for all events is set within Event Espresso -> General Settings -> Organization Settings -> Primary Contact Email.
Can you confirm if a ‘plain’ email address has been set there?
It should be something like example@example.com
Not formatted such as The Example <example@example.com>
Would that email have to be set on each individual event? I’m not seeing that field, and we’ve got hundreds of events (every day until end of October, and four different events – or more – per day)
The CC Email Address field should be within the Event Options section – http://take.ms/4RVib
Do you not have that?
It would need to be set on each individual event yes, a better option may be to setup a ‘group’ email with your email provide (events@yourdomain.com) and then assign the email addresses you wish to receive the notifications to that group. You can then just set the primary contact email to that group address.
However if you do not have that field within the event editor it may be a clue to the problem you have currently.
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Rob Orr
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May 6, 2016 at 9:52 am
Yes – the correct email has been set in that Primary contact email field. We’ve had it in place there for about 3 years now.
We have never set the CC email field on the individual event instances, never knew we needed to, or even whether or not it was/is recommended.
We’ve got the email address set up correctly on our side going to the places it needs to go to.
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Tony
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May 6, 2016 at 12:30 pm
We have never set the CC email field on the individual event instances, never knew we needed to, or even whether or not it was/is recommended.
I didn’t say you needed to SET the field, but you mentioned above that you can’t see the field:
Would that email have to be set on each individual event? I’m not seeing that field, and we’ve got hundreds of events (every day until end of October, and four different events – or more – per day)
So do you now see that field at all when you edit an event? Or do you just not use it (which is fine)
The reason I’m asking is to confirm that the EE event editor is loading correctly.
Using the CC email address field is fine, not using, also fine. It depends on what you want to do. Sending a duplicate email for ALL of your events is not something I would recommend using that for (although you can), its much better to use the group email, which it sounds like you are?
We’ve got the email address set up correctly on our side going to the places it needs to go to.
Is there an event I can run a couple of test registration on?
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