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Ben
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October 29, 2013 at 2:35 pm
Hi Guys,
How can we remove this error please – http://screencast.com/t/OgStbVPcceC
Do we have to remove the test site files where EE was setup to begin with and the license was saved?
We’ve already done several resets.
Thanks.
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Emoni
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October 29, 2013 at 3:34 pm
I’m getting this message as well regardless of updating the different sections
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Tony
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October 30, 2013 at 3:31 am
Hi Ben,
If you go to Event Espresso -> General Settings. Under ‘Page Settings’ click ‘Update Options’.
Does that remove the notice?
Nicholas, if have not done so already could you try the same please. If you could start your own thread with your issue, outlining what you have tried so far we will be able to assist you more.
Generally it is best if you start your own thread for each issue as it helps us track and manage them easier 🙂
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Ben
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October 30, 2013 at 4:24 am
Hi Tony,
I’ve already tried this several times.
If the license was previously used on a test site, do we have to remove that test site completely?
Thanks.
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Tony
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October 30, 2013 at 4:40 am
No but you will need to remove the license key from that test site. The license key would cause a message stating your license key was invalid (as it would be linked to another site) but not the organisation settings notice.
That message is caused when Event Espresso can’t find the core pages or they have not been setup.
Have you moved the site recently?
If so how do you move it?
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Ben
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November 1, 2013 at 7:40 am
Thanks Tony,
I have removed the license key from the old site now.
Unfortunately, it was another developer who made the move. I did advise on developing EE after they had moved the rest of his site. I have resaved the license in the new site, and the error is still appearing, will it take time to take effect?
Another reset?
Thanks.
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Tony
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November 1, 2013 at 7:48 am
License key errors do not bring up Organisation settings errors but moving the site incorrectly may well do.
There’s a little more involved to moving wordpress sites than normal, see:
http://codex.wordpress.org/Moving_WordPress
There are path’s stored to the database so when you move a site, your database still points to the previous domain (whichever it may be) which can cause errors such as this.
So it depends on how the test site was moved over.
Is it possible for you to send us log-in details so we can take a look?
If so please use https://eventespresso.com/send-login-details/
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Ben
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November 1, 2013 at 8:02 am
Thanks Tony.
Details sent.
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Tony
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November 1, 2013 at 8:18 am
The reason you are getting this error is one of the 4 required pages for Event Espresso has been changed and is not setup correctly.
Event Espresso has 4 required pages which must be public and published.
Each of these 4 pages must contain a certain shortcode.
The pages themselves can be changed or called whatever you like, but they must still contain the relevant shortcode (Found in Event Espresso -> General Settings).
In this case if we go to Event Espresso -> System Status. Scroll to ‘Registration Pages’.
We can see that the Payment/Thank You Page has not been set. http://d.pr/i/nYBO
If you then go to Event Espresso -> General Settings. Scroll to ‘Page Settings’.
You can select the page there. It is currently set to ‘Main Page’
It needs to be set to whichever page has the [ESPRESSO_PAYMENTS] shortcode.
This is by default the ‘Thank You’ page but yours has been modified and does not contain the shortcode so it depends what page you intend to use.
If you set that correctly, the error should be removed.
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Ben
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November 1, 2013 at 8:27 am
That’s fantastic Tony,
Resolved.
The joy’s of developing after somebody else…
Thank you very much!
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Tony
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November 1, 2013 at 9:39 am
No Problem 🙂
Any other issues just let us know.
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