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EE Messages for Manually Entered Registration (Reg Pending Message)

Posted: October 7, 2015 at 12:31 pm

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skillstat

October 7, 2015 at 12:31 pm

Hi,
We’ve got a couple of use cases for EE where we need to register participants manually on the backend whenever they transfer courses, or when they can’t register online for some reason. When we do this, the notification that goes out is automatically the ‘Registration Pending’ notification. I can’t seem to figure out how to get a regular registration confirmation to go out. We don’t want to necessarily change the registration pending notification if we don’t have to, b/c it’s still useful to let people know they haven’t actually completed a reg. But it doesn’t seem to make sense that if we complete the registration on the backend, that someone should only get a reg pending message.
Thanks,
Brent


Lorenzo Orlando Caum

  • Support Staff

October 7, 2015 at 12:59 pm

Hi Brent,

A registration pending notification is sent out as a balance is due at that time.

You could temporarily toggle the send related messages option which appears on the registration details screen and then select approved:

http://cl.ly/image/08003p152U0J

That will send out the registration approved notification but as you shared, this isn’t accurate if they did not actually pay.


Lorenzo

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