Support

October 26, 2020 at 7:53 am

Hi there,

Ok, so the error you are getting come in this format:

This registration could not be subscribed to a MailChimp List with ID: {mailchimp_list_id}. There were errors regarding the following: MailChimp field tagged {mailchimp_filed) had the error: {error_from_mailchimp}

The important/helpful part should be the {error_from_mailchimp} as it would normally give you an indication of what the actual problem was, but here it’s not that useful.

Within your merge fields do you have an address2 field? If so, is it set to be an ‘Address’ field?

If so, I recommend switching that to be a text field as MailChimp have very strict validation on the fields of type address which is likely what is causing the problem above.

If not, can you add a screenshot of your MailChimp merge fields so I can take a look?

October 28, 2020 at 12:23 pm

Ok, so your Address2 merge var is already a text field.

Are you setting a value for that merge field in the MailChimp questions on each event?

November 2, 2020 at 3:29 pm

I did some digging into this and noticed that your Address 2 field on the registration form isn’t required, so do subscriptions fail when you don’t add a value to Address 2 but work when do?

I neither work we’ll need to add some debug code to the site to confirm what values are being sent over MailChimp during the request and see if that shows any clues as to what may be happening.

November 4, 2020 at 4:55 pm

Add this snippet to your site:

https://gist.github.com/Pebblo/a53a6f50782b2eb0312f2efae7a8401c

You can add that to a custom functions plugin, we have some documentation on creating one here:

https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/

Does it work then?

November 6, 2020 at 4:32 am

I have created and activated the plugin. I will let you know if it works.

You can test it by adding a registration to the event and not setting the Address 2 field.

Also, there is another issue with the integration. It automatically takes the student’s email and does not let us choose the parent email instead. Is there something we can do about it?

The add-on will always use the ‘Registrants’ email address and that’s the email address set in the Email question within the Personal Info question group, you can’t selectively change that out for another question on the registration form.

Can you link me to the event so I can view your setup?