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skillstat
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August 24, 2016 at 5:38 pm
Hi,
We’ve just renewed our EE 4 Support license and bought an ‘Everything’ license. Our Account page is now asking me to select which type of support license we have, but the ‘Everything’ license is not an option in that drop down. What should we do?
Thanks,
Brent
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Tony
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August 25, 2016 at 2:44 am
Hi Brent,
Your account currently has the EE4 Everything License assigned to it, the dropdown you mention is to allow you to switch your license to another if needed and you do not need to select your current license there.
Are you running into an problems with your account?
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skillstat
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August 31, 2016 at 3:14 pm
No, thanks Tony. We just haven’t seen a reply for a week on the last ticket we submitted. That reply was submitted literally as I was renewing our license, and I wonder if it’s been overlooked because the license wasn’t up to date at the time of submission. If we could get a follow up on that, that would be great.
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Lorenzo Orlando Caum
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September 1, 2016 at 9:06 am
Hi Brent,
The dropdown menu option that you are referring to isn’t need in this case as you have an active support license.
Which support post are your referring to?
—
Lorenzo
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