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KIROS
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March 6, 2014 at 11:31 am
I have a registrant with a red circle under payment. In Authorize.net, there is no record of decline or acceptance of payment.
I looked up the file here in wp-content/uploads/espresso/logs. wp-content.
Under P. Graves, it says “Fail due to credit card number being invalid.” Authorize.net has no listing of this.
Can you explain this/tell me how to resolve in future? I can’t understand why it says cc number invalid if authorize.net doesn’t even have a transaction?
Wordpress 3.8.1
Event Espresso – 3.1.36.3.P
No
http://www.kiros.org
yes, in wp-content/uploads/espresso/logs. wp-content should be in your web root folder.
Fail due to credit card number being invalid. Authorize.net has no listing of this.
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Sidney Harrell
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March 6, 2014 at 3:43 pm
Is there a transaction id next to the error message in the logs?
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KIROS
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March 7, 2014 at 10:28 am
This is what is listed after Transaction ID:
;s:1:”0″;s:14:
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KIROS
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March 10, 2014 at 10:16 am
Any update on this? Thank you!
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Sidney Harrell
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March 10, 2014 at 4:40 pm
I don’t know why authorize.net would not return a transaction id or have no record of the transaction. Unless the setting “Submit a test transaction” was turned on, they should have some kind of record on it. Are you using AIM or SIM?
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KIROS
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March 13, 2014 at 11:09 am
AIM
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Josh
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March 14, 2014 at 4:32 pm
Hi KIROS – Penny,
Can you check to see if there is another plugin installed on this site that may also have an AIM gateway? It may be there is some on-site validation running that prevented the card from being submitted because the card number wasn’t valid.
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KIROS
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March 18, 2014 at 8:46 pm
There is no other plugin.
We have had another problem today: We can’t figure out how G. Fraser registered for this event- Seattle Breakfast Event with Dr. Steven Garber (3/20/14) and was able to get the $18, early bird price, even though the early bird date is passed. Someone else registered today before her and paid the $22, standard price. Can you tell us how this happened?
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Josh
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March 19, 2014 at 2:52 pm
Hi there,
If they had that page open in their browser before the price went up that could happen.
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KIROS
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March 19, 2014 at 3:02 pm
Is there a way to fix this so that doesn’t occur? Thank you!
Re: If they had that page open in their browser before the price went up that could happen.
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Lorenzo Orlando Caum
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March 20, 2014 at 3:23 pm
Hello,
Information is stored in a php session. You may want to explore using this option in Event Espresso –> General Settings:
http://cl.ly/image/2m3C2t3g010l
It will allow you to set a timeout. At this time, the session should close and they would have to begin registration again which will use the latest pricing for any tickets.
—
Lorenzo
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