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EE change of address on receipts

Posted: June 29, 2022 at 9:21 am

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Command Presence

June 29, 2022 at 9:21 am

Our current address is listed correctly under General Setting, however, when I download a transaction receipt it’s still showing our old address. How can we fix this? Thank you πŸ™‚


Tony

  • Support Staff

June 29, 2022 at 1:10 pm

Hi there,

There are settings within the Invoice payment method to override the general settings.

Go to Event Espresso -> Payment methods -> Invoice
(If it is de-activated, temporarily activate it)

There you’ll see a field for Payee address, does that contain the old address? If so, remove it and save. EE will then use the General Settings values.


Command Presence

June 30, 2022 at 1:18 pm

That worked!!! Thanks so much πŸ™‚


Tony

  • Support Staff

June 30, 2022 at 1:21 pm

You’re most welcome πŸ™‚

Any further issues/questions just let us know.

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