Support

December 6, 2017 at 4:29 am

Hi Derek,

I’m running into troubles with the app. It has been working fine for me, the other two users have experienced login troubles. Now I am…

How long has it been working for you and not for them?

I didn’t have the Application Passwords plugin installed, so I did that. I got the error about the .htaccess file, sorted that out, error is gone.
I don’t generate passwords because I don’t need multiple passwords – I just want to use the app with my regular wp login credentials.

If you are using your standard credentials, why have you installed the Applications Passwords plugin?

Install the WP REST API log plugin and try to log into with the app, then check the log and see if shows any errors on the login request.

December 6, 2017 at 2:14 pm

Do you have WP_DEBUG enabled on the site?

If so, try disabling it and retest logging in, does it work then?

Any errors thrown in the server’s error logs when you try to log in?

Do you have an Android device? If so does the login work using that?

December 6, 2017 at 5:10 pm

With WP_DEBUG enabled the JSON API request will also contain any errors being thrown by your site, which will break the output so I needed to confirm that was disabled, settings it to true will often cause the error you mentioned.

I’d like to try logging in with the app and view the response from your server, can you send me temporary login details I can use on the app? (And possible the wp-admin to view the REST API log)

You can use this form: https://eventespresso.com/send-login-details/

December 7, 2017 at 4:21 am

Hmm strange, I can see the requests and the output seems valid as far as I can see.

Did you check the server’s error log to see if any are being thrown during the request?

In regards to if working a few weeks ago, what has changed on the site in that time? Note, before you say nothing, have you updated any plugins/the theme? Install new plugins?

You can rule out a conflict by following the steps here:

https://eventespresso.com/wiki/troubleshooting-checklist/

December 13, 2017 at 5:17 am

Yes, I can log into the site, and log into the app, but no data loads on the app.

I then ran some tests on your sites REST API and I’m getting an internal error 500 on the requests – http://take.ms/C1wjk

Generally, this would point to the server running out of memory and to fix that you can follow the steps here:

https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

I’d recommend using at least 96M, so define( 'WP_MEMORY_LIMIT', '96M' );

You can usually find the error logs within GoDaddy’s control panel and they have some documentation on how to find them here:

https://uk.godaddy.com/help/working-with-error-logs-1197

December 13, 2017 at 11:55 am

I’ve noticed when everything was working, that the app took a really long time to load all of the data. Is there a way to limit the data it loads (i.e. just upcoming events)?

It’s already limited to 50 events if I recall correctly but I’ll check into this.

I increased the memory as suggested in wp-config but I’m still getting the credentials mismatch error. I should note that when I go to log in, it takes a long time before I get the error – maybe 30-45 seconds…

Could be a lot of reasons for this, its possible the server can’t handle the amount of data although it should be fine.

One last thing, Tony… I got in touch with godady and server logs aren’t available to me as I am on shared hosting.

Erm… what? (not sure what else to say there)

You should have access to the error logs, shared or not. Sounds like some confusion on what was requested tbh.

In your wp-config.php file, find the line that current declares WP_DEBUG, it’ll likely be something like define('WP_DEBUG', false);

Replace that line with this snipptet, it enables WP_Debug but rather than show errors it logs them to a file so we can view them.

https://gist.github.com/Pebblo/8787f5530ea777c84aaf62f075e55b32

Once that’s been done I’ll retest for you and see if any errors show.

December 13, 2017 at 12:03 pm

Right now your getting:

PHP Notice: Constant WP_MEMORY_LIMIT already defined in wp-config.php on line 113

Which means define( 'WP_MEMORY_LIMIT', '96M' ); is in that file more than once, it’s not the cause but should be fixed (remove one and just make sure the remaining one sets the memory limit to 96M or above).

I’ll do some tests now.

December 13, 2017 at 2:17 pm

In that case, its being declared elsewhere and the notice is now throwing because it also been added to wp-config.php (which is where its expected to go). I’m guessing GoDaddy are loading their own config and setting the constant before wp-config.php.

You have FTP access to the site, correct?

Can you take a look in your sites .htaccess file and see what is there, it should look like this – https://codex.wordpress.org/htaccess

If not, what do you have?

If you are unsure you can send temp FTP details using this form:

https://eventespresso.com/send-login-details/

and I’ll take a look.

December 14, 2017 at 6:45 am

Backup you .htaccess file to your computer so you can restore if needed edit the live file to leave only:

<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

Then check your site continues to load.

If you load this URL, scroll down to the bottom and you’ll see an error, I believe that’s what is causing the problem with the app.

Did you manage to get the error logs?