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EE 4.9 with PayPal Pro error message

Posted: July 24, 2018 at 5:54 pm

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Fareed Zein

July 24, 2018 at 5:54 pm

I get the following error message when selecting pay by credit or debit card in PayPal

This Transaction cannot be processed. The merchant account is not able to process transaction.

I have already validated my PayPal account API login credentials and all looks good


Tony

  • Support Staff

July 25, 2018 at 4:42 am

Hi there,

The above error usually means you don’t have the correct account type.

Do you have a PayPal Pro account?

There’s a monthly fee for a PayPal account as you need the website payments pro account with them, if you are not currently paying a monthly fee to PayPal (separate from your transaction fees) you don’t have the correct account type for PayPal Pro.

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