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EE 4.8.14.p suddenly not functioning

Posted: October 20, 2015 at 12:38 am

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Ieksejo Auditoru Instituts

October 20, 2015 at 12:38 am

Hello.

I don’t know what has happened, but suddenly EE stopped functioning. I cannot register to any event nor generate PDF for invoices.
When registering, EE says the registration step could not be completed, please refresh page. But registration still is created.
PDFs are not generated even for default templates.
Payments cannot be assigned. Says that there was an error, but payment is still assigned.
I have disabled all plugins and returned to my old theme. Nothing has helped.
One thing comes on my mind. I have recently updated to PHP 5.4. Can this be somehow reason for that?

web page: http://iai.lv/events/lean-six-sigma-preciza-un-ekonomiska-vadiba/


Tony

  • Support Staff

October 20, 2015 at 2:04 am

Hi there,

Yes the update is likely the cause, not because your using PHP5.4 but likely it isn’t loading a required module.

There is a fatal error being thrown when I run through a registration:

Fatal error: Class ‘DOMDocument’ not found in /event-espresso-core-reg/core/third_party_libs/cssinliner/vendor/tijsverkoyen/css-to-inline-styles/src/CssToInlineStyles.php on line 146

Which link means you do not have the DOM extension installed on your server. Within your php.ini file you may find something like this:

;extension=dom.so

The semi-colon is a comment, meaning that modules is not loaded, remove the semi-colon (you may need to restart apache) and retry.

If that doesn’t work I would recommend contacting your host and have them enabled it for you.


Ieksejo Auditoru Instituts

October 20, 2015 at 11:27 pm

There was no such line in /etc/php.ini file
I have added the line and restarted https, but it did not helped


Tony

  • Support Staff

October 21, 2015 at 1:59 am

If it wasn’t within your php.ini file then its likely the module isn’t installed.

You could install php-xml – http://php.net/manual/en/dom.setup.php

Or contact your host and have them do it for you.


Ieksejo Auditoru Instituts

October 21, 2015 at 1:06 pm

Thanks. That helped. You can close issue

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