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Rob
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December 20, 2017 at 11:30 am
Hi guys, my client is seeing e-mail that looks like it is not picking up the HTML in Outlook 2016. I am using default templates for all notifications (EE 4.9.53p and WP 4.9.1). They’re fine in Gmail and other modern clients but unformatted in Outlook 2016.
I have confirmed based on the below thread that the recipient has the “HTML E-mails” setting in Outlook enabled.
https://eventespresso.com/topic/e4-emailmessage-formatting-issues/
This has come up on a couple other threads, including this one:
https://eventespresso.com/topic/email-format-in-outlook/
Is there an alternate template that works better with Outlook? Do you have a list of reasonably well-supported e-mail clients?
Thanks,
Rob
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Josh
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December 21, 2017 at 9:33 am
They could try this:
– Open Outlook
– Click on File, followed by Options
– Navigate to the Mail section and scroll down to Message Format
– Untick “Reduce message size by removing format information not necessary to display the message”
Outlook 2016 is kind of a strange beast when it comes to formatting html emails, I’ve read that some folks reverted to Outlook 2013 for this very reason.
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