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Duplicate tickets for registration are showing up on web page

Posted: January 3, 2017 at 2:04 pm

Viewing 7 reply threads


wwbaadmin

January 3, 2017 at 2:04 pm

For some reason the tickets and Date/calendar icon are repeating. Here is the link:
http://wwba.biz/events/jan-gen-mtg-2017/
How do I eliminate the bottom repeated item?


Josh

  • Support Staff

January 3, 2017 at 2:44 pm

Hi there,

Normally those items, as well as the ticket selector, are not displayed twice. Do you know if there were any customizations made to any of the templates, or if there are custom functions in the theme that were intended to change the display of the event page?


wwbaadmin

January 3, 2017 at 3:14 pm

No customizations have been made and I don’t know of any custom functions in the theme that were intended to change the display of the event page. This didn’t happen until recently also.


Josh

  • Support Staff

January 3, 2017 at 3:32 pm

If you click on the “Customize” link while viewing that page (assuming you’re logged into the site as an admin) then preview the page in another WordPress theme, does the duplicated ticket info go away?


wwbaadmin

January 3, 2017 at 4:06 pm

Yes it did! So I didn’t develop this site, I’m just taking over the maintenance of it. Can you tell me what I should look for in the code that needs to be fixed?
And thank you!


Josh

  • Support Staff

January 4, 2017 at 8:40 am

The place to check is within the theme’s files to see if there were any customizations made there. For example, if there’s a single-espresso_events.php file, that will be the file that needs fixing.


Erica Lange

January 19, 2017 at 11:22 am

We are having the exact same issue. Has there been any update on this thread?

WordPress Version: 4.7
PHP Version: 5.4.28
MySQL Version: 5.5.52
Event Espresso Version: 4.9.26.p
WordPress Address (URL): http://www.azbuilders.org


Josh

  • Support Staff

January 20, 2017 at 7:01 am

We found that this was an issue caused by the WordPress theme. So the fix will involve checking the theme’s files.

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