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bishophouse
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August 11, 2023 at 9:18 am
We are getting duplicate registration notification messages for an event. One registrant registered on May 1 and we received an email notification that day, and just randomly received another today. Also received another one (at the same time) today from a participant that originally registered on April 25th. Any idea what may have triggered the resend of these two?
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Garth
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August 22, 2023 at 10:52 am
Do you know if those registration messages were sent during the original registration?
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bishophouse
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August 22, 2023 at 11:19 am
Yes, both registration notifications are in the sent message log on the date of their respective registrations.
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Rio
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August 24, 2023 at 7:39 pm
We’re thinking of ways we can reproduce the issue. Can you tell us more about it? Was this isolated issue?
There’s button on resend registration,
https://monosnap.com/file/WctLOAVYdHU2QIy09fuQBiK4GS3PpG
It is also possibility that this was clicked accidentally. Anyway, we will do our best to investigate this issue. If you experience it again, try to remember what was the last action you did in EE, or plugin installed or anything that can help us replicate the issue.
thanks
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bishophouse
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August 25, 2023 at 6:57 am
This was an isolated issue (apart from it happening twice on the same day). It is not possible that it was clicked accidentally. I am very rarely in Event Espresso and we get very few registrations online (most come through email). The only thing I “could” have been doing that day is updating a different event’s tickets, but that is done rarely as well. No new plugins were installed. I know this is not very helpful for debugging the issue, but they really did just seem to arrive out of the blue.
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Rio
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August 26, 2023 at 12:44 am
right, but we will note this situation. If it ever happen, send us message and things you observed. We’re grateful that you report this issue.
Thanks again.
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