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Graham Jeffery
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February 16, 2022 at 1:59 pm
Using Event Espresso 4.10.13.p when I duplicate an event the date of the original event is still there below the new date info and I can’t figure out how to remove it. It’s not connected to the date parameter forms I change on the edit page of the duplicated event. how can I remove it?
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Tony
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February 17, 2022 at 6:46 am
Hi there,
Can you add a screenshot that highlights the issue, please?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
Side note, the latest version of EE4 is 4.10.26.p, is there anything preventing you from updating past 4.10.13.p?
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Graham Jeffery
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February 17, 2022 at 10:06 pm
sure, here is the screen shot
https://ponoevents.com/wp/wp-content/Screen%20Shot%202022-02-15%20at%209.04.03%20PM.png
i duplicated the june 10th event and changes date parameters to jun 11-12 as you can see in bold it says june 10 as an inherited artifact from the dupication.
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Graham Jeffery
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February 17, 2022 at 10:11 pm
I’m having a php upgrade issue otherwise there is nothing preventing me from upgrading event espresso. wordpress is suggesting php upgrade to 7.4. I am currently running on php 5.6. I just tried to upgrade to php 7.4 and event espresso did not like that at all as in it broke the site completely. what do i need to do to upgrade to php 7.4? will I have to reinstall event espresso and use a backup to restore the database?
thank you
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Tony
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February 18, 2022 at 5:18 am
i duplicated the june 10th event and changes date parameters to jun 11-12 as you can see in bold it says june 10 as an inherited artifact from the dupication.
That bold text is the Datetime name, so in the editor:
https://monosnap.com/file/6QrFRqamxZQoOjQGWBa3PMwurBX7Ku
Frontend:
https://monosnap.com/file/Yk0BO9MEHenbFhVgE2BJnwzyOnYbPY
Have you updated the Datetime names on the ‘new’ event?
I’m having a php upgrade issue otherwise there is nothing preventing me from upgrading event espresso. wordpress is suggesting php upgrade to 7.4. I am currently running on php 5.6. I just tried to upgrade to php 7.4 and event espresso did not like that at all as in it broke the site completely. what do i need to do to upgrade to php 7.4?
Do you know what the errors where?
The latest version of Event Espresso (4.10.26.p) should run fine on both PHP5.6 and PHP7.4 (I’ve just switched to both versions locally and didn’t run into issues).
Do you have other PHP versions to select on the server? For example PHP7.3? (7.4 introduced a couple more braking changes)
One option is to first update EVent Espresso to the latest version, then switch PHP versions.
will I have to reinstall event espresso and use a backup to restore the database?
All of your events are stored within the database, so de-activating/removing/deleting Event Espresso from within Dashboard -> Plugins does not lose any of your data.
Create a database backup before you move forward.
Update Event Espresso to the latest version available, even if throws an error, then switch to PHP7.4.
That should get you on the latest version. I do NOT recommend using PHP8 at this time as Event Espresso is not fully compatible.
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Graham Jeffery
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February 18, 2022 at 7:12 pm
Have you updated the Datetime names on the ‘new’ event?
Now I have. Thanks that was easy.
as far as php goes I upgraded event espresso to the latest version and then tried activating all versions of php from 5.6 up to 7.4. anything above 5.6 and I just get a white screen from wordpress. so i deactivated all plugins and the site worked fine and broke again when I activated event espresso? any suggestions?
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Graham Jeffery
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February 18, 2022 at 11:28 pm
Yes and Actually this is not the answer as you can see in this screenshot
https://ponoevents.com/wp/wp-content/carry%20over%20date%20duplicate%20screen%20shot.png
the dec 3rd date at bottom of page. where is it coming from and how to get rid of it? I’ve changed all date and name parameters in event edit screen.
thanks
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Tony
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February 21, 2022 at 2:56 am
any suggestions?
Check the servers error logs for fatal errors, a white screen means a fatal is being thrown and I need the error that goes with that to find the cause.
Your host will usually have a section in your control panel to view any errors thrown on the site.
the dec 3rd date at bottom of page. where is it coming from and how to get rid of it? I’ve changed all date and name parameters in event edit screen.
Can you link me to the event itself, please?
It looks like that is coming from event description so would have been manually added: https://monosnap.com/file/x3lI9Zaa0d0oD0dGbkkkvT42wfhgqA
Remove the text from the description, or update it and save.
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Graham Jeffery
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February 24, 2022 at 12:57 am
I just upgraded my php to 7.4 and then tried to load the website. here are my most recent errors:
[Thu Feb 24 02:42:20.602739 2022] [:error] [pid 22908:tid 47379562690304] [client 69.73.168.29:42202] File does not exist: /home/samanayo/public_html/index.php, referer: https://ponoevents.com/wp/wp-cron.php?doing_wp_cron=1645687961.0425229072570800781250
[Thu Feb 24 02:20:25.823843 2022] [:error] [pid 22899:tid 47379537475328] [client 98.151.161.2:58986] File does not exist: /home/samanayo/public_html/index.php, referer: https://ponoevents.com/wp/wp-login.php
[Thu Feb 24 02:20:25.808702 2022] [:error] [pid 22899:tid 47379537475328] [client 98.151.161.2:58986] File does not exist: /home/samanayo/public_html/index.php, referer: https://ponoevents.com/wp/wp-login.php
[Thu Feb 24 01:31:24.669928 2022] [:error] [pid 22901:tid 47379571095296] [client 98.238.207.151:49757] File does not exist: /home/samanayo/public_html/index.php, referer: https://ponoevents.com/wp/index.php/events/
[Thu Feb 24 01:31:24.655395 2022] [:error] [pid 22901:tid 47379571095296] [client 98.238.207.151:49757] File does not exist: /home/samanayo/public_html/index.php, referer: https://ponoevents.com/wp/index.php/events/
[Thu Feb 24 01:24:02.461972 2022] [:error] [pid 22908:tid 47379531171584] [client 98.155.198.51:58233] File does not exist: /home/samanayo/public_html/index.php, referer: https://ponoevents.com/wp/index.php/events/
[Thu Feb 24 01:24:02.447876 2022] [:error] [pid 22908:tid 47379531171584] [client 98.155.198.51:58233] File does not exist: /home/samanayo/public_html/index.php, referer: https://ponoevents.com/wp/index.php/events/
[Thu Feb 24 01:12:08.330060 2022] [:error] [pid 22905:tid 47379560589056] [client 66.249.70.10:51229] File does not exist: /home/samanayo/public_html/index.php
[Thu Feb 24 01:12:08.315927 2022] [:error] [pid 22905:tid 47379560589056] [client 66.249.70.10:51229] File does not exist: /home/samanayo/public_html/index.php
[Thu Feb 24 01:12:07.964648 2022] [:error] [pid 22902:tid 47379566892800] [client 66.249.64.113:47216] File does not exist: /home/samanayo/public_html/index.php
[Thu Feb 24 01:12:07.949782 2022] [:error] [pid 22902:tid 47379566892800] [client 66.249.64.113:47216] File does not exist: /home/samanayo/public_html/index.php
[Thu Feb 24 00:41:27.833734 2022] [:error] [pid 22900:tid 47379460085504] [client 66.8.158.165:54532] File does not exist: /home/samanayo/public_html/index.php, referer: https://ponoevents.com/wp/index.php/events/
[Thu Feb 24 00:41:27.819635 2022] [:error] [pid 22900:tid 47379460085504] [client 66.8.158.165:54532] File does not exist: /home/samanayo/public_html/index.php, referer: https://ponoevents.com/wp/index.php/events/
[Thu Feb 24 00:04:10.045365 2022] [:error] [pid 22903:tid 47379571095296] [client 99.74.14.251:58719] File does not exist: /home/samanayo/public_html/index.php, referer: https://ponoevents.com/wp/index.php/events/
[Thu Feb 24 00:04:10.029059 2022] [:error] [pid 22903:tid 47379571095296] [client 99.74.14.251:58719] File does not exist: /home/samanayo/public_html/index.php, referer: https://ponoevents.com/wp/index.php/events/
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Graham Jeffery
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February 24, 2022 at 1:29 pm
I just upgraded php from 5.6 to 7.4 and reloaded the website to generate the error and this is the latest error:
[Thu Feb 24 15:17:50.547644 2022] [:error] [pid 6671:tid 47807900624640] [client 98.151.161.2:51908] File does not exist: /home/samanayo/public_html/index.php, referer: https://ponoevents.com/wp/wp-admin/admin.php?page=espresso_events&action=edit&post=3247&edit_nonce=3a8ca9de5e&return=editpost
[Thu Feb 24 15:17:50.533418 2022] [:error] [pid 6671:tid 47807900624640] [client 98.151.161.2:51908] File does not exist: /home/samanayo/public_html/index.php, referer: https://ponoevents.com/wp/wp-admin/admin.php?page=espresso_events&action=edit&post=3247&edit_nonce=3a8ca9de5e&return=editpost
[Thu Feb 24 15:14:49.393278 2022] [:error] [pid 6455:tid 47807942649600] [client 98.151.161.2:51820] File does not exist: /home/samanayo/public_html/index.php, referer: https://ponoevents.com/wp/index.php/events/friday-dec-3-evening-meditation-hawaii/
this is pretty much the only error in the error log.
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Tony
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February 25, 2022 at 4:58 am
Hi there,
It looks like you are getting that same error on pretty much every page load, so this is likely an issue server-side rather than with Event Espresso.
What type of server are you running?
Are you managing it yourself?
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Graham Jeffery
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February 25, 2022 at 10:07 pm
It’s through jaguarpc.com. here is the server info:
Apache Version 2.4.46
PHP Version 5.6.40
MySQL Version 10.3.27-MariaDB
Architecture x86_64
Operating System linux
should I ask them about it?
As for the original question regarding the carry over on the date from duplicate events, I’m not able to duplicate it and if it was in the description the event in question has been altered as there are other admins besides me. Since the client uses event espresso in a rudimentary fashion and has stated that they just don’t use the duplicate feature anymore I’m happy to call it resolved. If it should become an issue I’ll re-ignite the thread. the confounding issue now is why the crash on any upgrade to php?
thank you again!!
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Tony
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February 28, 2022 at 3:07 am
So, may I ask how you’ve confirmed the issue with the PHP update is from Event Espresso?
Have you deactivated Event Espresso and tested the PHP update without it running?
The errors you are getting show it’s happening on pages that don’t load Event Espresso and even if they did and then had an issue with it you would usually have a different error than ‘File does not exist’.
I’m guessing this is some weird config issue, as you shouldn’t be getting those errors just from switching the PHP version.
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Graham Jeffery
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February 28, 2022 at 10:41 pm
So, may I ask how you’ve confirmed the issue with the PHP update is from Event Espresso?
I deactivated all plugins then upgraded the php from 5.6 to 7.4. the site worked so I then activated event espresso and then I got a white screen upon reloading the page. I can give it another try and see if I get another error message.
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Graham Jeffery
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February 28, 2022 at 11:29 pm
I just upgraded php to version 7.0 and got this error from event espresso pages and not the white screen from upgrading to 7.4. maybe this is a clue.
https://ponoevents.com/wp/wp-content/Screen%20Shot%202022-02-28%20at%208.24.49%20PM.png
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Tony
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March 1, 2022 at 11:15 am
Yeah, that’s a good clue.
So that error means your site is running out of memory, PHP5.6 has likely had a higher value set in the config than PHP7+
You’ll need to edit your sites wp-config.php file, check for something like:
define( 'WP_MEMORY_LIMIT', '40M' );
In that file and change it to be:
define( 'WP_MEMORY_LIMIT', '128M' );
You’ll find some details here:
https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/
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Graham Jeffery
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March 1, 2022 at 12:27 pm
That was it! I was able to use multiPHP INI editor and increased memory to 128m and was able to upgrade my php to 7.4 (the highest version offered by my host). It also seems to have resolved a problem with ninja forms plugin.
thank you for your time and patience!
cheers
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Tony
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March 1, 2022 at 12:45 pm
Awesome, I’m glad that helped.
Odd that you didn’t get any error with PHP7.4 really, I guess it could be set to not display any errors (which is good production).
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Graham Jeffery
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March 1, 2022 at 10:44 pm
I put wordpress in de-bug mode and is probably why I got the error message. I got lucky finding that feature just poking around in my cpanel. thanks again!
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Tony
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March 3, 2022 at 5:30 am
You’re most welcome.
Any further issues just let us know.
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