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jacquelyn pische
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March 24, 2014 at 6:31 pm
I need a little bit of assistance. We just purchased Event Espresso for our foundations event management and when the plugin is activated, dropdowns in the dashboard cease to function. I am thinking it may be a JQuery conflict with the theme. I have no idea how to fix this issue. Any help would be much appreciated.
Site: http://www.joshuarichardsfoundation.org
EE Version: 3.1.36.4.P
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jacquelyn pische
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March 24, 2014 at 7:03 pm
I am also having an issue when trying to register an event, no payment options are showing. I have wepay setup in the payment gateway settings.
After confirming registration, there is no payment gateway shown to complete payment.
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Lorenzo Orlando Caum
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March 24, 2014 at 7:28 pm
Hello,
Could you please try disabling the pagespeed service to see if this helps with the issues that you are running into?
If that does not help, try temporarily deactivating all plugins and reactivating only Event Espresso and re-testing.
—
Lorenzo
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jacquelyn pische
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March 25, 2014 at 6:09 am
Page Speed service disabled as well as all plugins except Event Espresso. WePay payment gateway still not showing to allow registration completion.
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Dean
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March 25, 2014 at 6:33 am
Is it possible to get your login details in order to look into this?
If so, please send them via https://eventespresso.com/send-login-details/
NOTE: login details need to be Admin level and FTP details are appreciated.
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jacquelyn pische
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March 25, 2014 at 7:25 am
Credentials sent
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Josh
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March 25, 2014 at 9:45 am
Hi Jacquelyn,
Thanks for sending. I checked the dashboard and I’m having trouble finding the dropdowns that are reported to be not working when Event Espresso is activated. Can you let us know how to find them?
The Wepay issue may be from having an incorrect access token entered in the Event Espresso>Payment settings. The token for the staging server will be different from the live server. It looks like a staging server token was entered and the gateway is not in debug mode. There is some information about the difference between Wepay ‘s staging and live servers here:
https://www.wepay.com/developer/faq/general#stage-vs-production
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jacquelyn pische
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March 25, 2014 at 10:18 am
Yeah, I fixed the issues with the dropdowns it seems. I completely missed the debug setting. Sorry. I have test payments working now.
Thank you very much!
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Josh
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March 25, 2014 at 10:30 am
You are welcome.
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