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bcoryer
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April 10, 2013 at 8:34 pm
I have a drop down option on my registration form for customer to select number of ticket to purchase. The drop down option works on Safari but not Firefox. The drop down “box” shows on Firefox but it won’t drop down. Please help.
Thank you.
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Dean
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April 11, 2013 at 2:14 am
Hi,
I did some research on this and the only thing that I think it could be is the script that stops people from right clicking.
I would temporarily remove that and test again.
Also you have a jQuery error in the Mootools script, which may be also be affecting things.
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bcoryer
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April 11, 2013 at 6:11 am
@Dean
I appreciate your response but I don’t understand what you mean. Could you explain please?
What script should be removed? How do I trouble shot the jQuery error in the Mootools script? What file do I look for?
Thanks,
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Dean
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April 11, 2013 at 6:36 am
Hello,
Well the mootools jquery is part of the theme, found in the js folder. Generally, these scripts are called in the functions.php file so there is often something like
wp_enqueue_script( ‘twentytwelve-navigation’, get_template_directory_uri() . ‘/js/navigation.js’, array(), ‘1.0’, true );
And this could be removed or commented out (add // before it).
That being said, it is always wise to refer to the theme developer regarding this to see if they can fix it.
Regarding the right click script, I dont know where it is, without seeing the files and even then it may be hard to pinpoint.
One way to determine if it is definitely the theme causing the issue, is to temporarily swap to another theme ideally a default theme like TwentyTwelve. If the dropdown works with that theme then you know your theme is to blame.
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bcoryer
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April 11, 2013 at 6:55 am
Dean,
Thank you. I tested it on the TwentyTwelve theme. The drop down option still doesn’t work. It is definitely not not caused by the theme.
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Dean
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April 11, 2013 at 7:03 am
Hi
I may not be able to get to this today (I am GMT+2 timezone) but if you can supply login details and have no problem with me deactivating plugins/theme to test things then I can have a closer look.
If so, please send them via https://eventespresso.com/send-login-details/
NOTE: login details need to be Admin level.
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Josh
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April 11, 2013 at 1:30 pm
Hi William,
It’s likely one of the plugins installed on your site that is causing this since you’ve ruled out the theme. You can check to see whether that’s the case by temporarily deactivating any plugins that output scripts on the front end of the site.
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Dean
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April 12, 2013 at 5:03 am
Hi,
It was the WP-CopyRightPro plugin, I left it disabled. It seems Firefox doesnt like having the right click disabled.
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bcoryer
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April 12, 2013 at 8:08 am
Thank you so much. You guys are great.
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