|
Lydia Tsui Yan Leung
|
March 7, 2014 at 12:49 am
downloaded and installed the EE4, then, my page become a blank page, no matter showing the calendar or the WP admin login page.
What can I do? THX~
|
|
Tony
|
March 7, 2014 at 3:14 am
Hi Lydia,
This can be caused by many things but usually this means you have exhausted the memory limit set on the server.
The first thing to do is a full site back-up (both the files and database), we have a guide posted here for how to:
https://eventespresso.com/wiki/how-to-back-up-your-site/
So the first thing to try is to increase the WP Memory Limit. You’ll need FTP access to the site, locate wp-config.php. Download and edit that file.
Look for
define( 'WP_MEMORY_LIMIT', 'XXM' );
(where XX will be a number)
If it is already defined increase the limit at least 96M (or higher like 128M or more), or if you can not find that within the file add this:
define( 'WP_MEMORY_LIMIT', '96M' );
Somewhere above/before this line:
/* That's all, stop editing! Happy blogging. */
Then re-upload that file, replacing the original. Can you now access the site?
|
|
Lydia Tsui Yan Leung
|
March 7, 2014 at 9:39 am
Thx for the reply,
I can’t do the steps u mentioned above. any other approaches can do? like uninstalled the EE4?
|
|
Tony
|
March 7, 2014 at 9:45 am
Currently can you log into the Admin?
Do you you have FTP access?
|
|
Lydia Tsui Yan Leung
|
March 7, 2014 at 9:46 am
I do not hv ftp.
As what I hv mentiond I event can’t go to the admin login page.
the page just becomes blank and show nth.
|
|
Tony
|
March 7, 2014 at 10:38 am
Hi Lydia,
You need either FTP or cPanel access to use ‘File Manager’ to rename the plugins folder and de-activate all plugins.
If you can not log in via the Admin and also do not have FTP/cPanel access which could be used to disable the plugins you will need to contact your host and have them fix it.
As mentioned I suspect you have exhausted the memory limit set on the server, so even after the plugins have been de-activated the limit will need to be raised, unfortunately FTP/cPanel access is required for this, or you can ask your host to adjust it.
|
|
Lydia Tsui Yan Leung
|
March 8, 2014 at 8:20 am
I hv contacted the blue host, it seems that the blank page is not related to what you mentioned.
Thus, any other ways to fix the blank page problem now?
I don’t have any backup of the booking system. If disables all the plug in, that means I need to spend a long period of them to set up everything again?
Plz help, THX
|
|
Lorenzo Orlando Caum
|
March 8, 2014 at 10:13 am
Hi Lydia,
You would need to temporarily rename the WordPress plugins folder. This wont remove your events.
This will deactivate all plugins on your site and should restore access to your WordPress admin. Then you can change name of the plugins folder back.
Please see this link for more information:
https://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F
—
Lorenzo
|
|
Jan Simak
|
March 8, 2014 at 2:25 pm
I have problem with event espresso, because doesnt work to add event, anytime i want add event, i get troubleshotting message
Fatal error: Call to a member function venues() on a non-object in redacted\wp-content\plugins\event-espresso-core-reg\caffeinated\admin\new\venues\espresso_events_Venues_Hooks.class.php on line 142
Thanks for reply
Jan Simak
|
|
Lorenzo Orlando Caum
|
March 8, 2014 at 2:39 pm
Jan,
Your issue may be different than what is happening in this post. Could you please create a new topic for your post?
To save time, you can copy and paste your prior reply into your new post. We’ll then work with you to resolve your issue in that new topic.
Cheers
—
Lorenzo
|
|
Lydia Tsui Yan Leung
|
March 11, 2014 at 2:27 am
THX,
The hosting help me to fix the problem, but now I am facing another challenges.
When i click to my page, the page ask me to follow some steps for transferring data, i hv followed and done it. after that, I also turned off the maintenance mode, however, my students cannot register any classes.
http://69.195.124.145/~liberva5/schedule-???/
No classes show in the timetable…
Would u plz help? THX!
|
|
Lorenzo Orlando Caum
|
March 11, 2014 at 8:15 am
Hi Lydia,
This link is for your calendar: http://69.195.124.145/~liberva5/schedule-%E6%99%82%E9%96%93%E8%A1%A8/
However, Event Espresso 4 is not currently compatible (though this is in the works). Could you share the link to your events page?
—
Lorenzo
|
