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sampurn
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August 7, 2014 at 6:24 pm
Hi,
Everytime I am trying to download a transaction invoice from my admin panel, I am getting the following error:
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 84 bytes) in /home/tickethungama/public_html/wp-content/plugins/event-espresso-core-reg/core/third_party_libs/dompdf/include/style.cls.php on line 729
Can someone please help explain this to me and suggest a solution?
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Lorenzo Orlando Caum
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August 7, 2014 at 8:09 pm
You can correct this issue by deactivating any plugins that are not needed on your site. Then raise the memory available to PHP through your wp-config.php file:
define( 'WP_MEMORY_LIMIT', '96M' );
See this page for more information:
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
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Lorenzo
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sampurn
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August 13, 2014 at 4:27 pm
Hi,
While trying to open the PDF, I am getting the following error:
An error has occurred:
No transaction information could be retrieved because the registration URL link is missing or invalid.
EES_Espresso_Thank_You – run – 188
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Lorenzo Orlando Caum
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August 13, 2014 at 6:08 pm
Hi,
Are you on the latest software (not the beta prerelease)?
This support post shows that message could appear on the older software.
https://eventespresso.com/topic/ees_espresso_thank_you-run-183-error/
If you are not sure, then please backup your WordPress.
Then download new copies of your software from your Event Espresso account. Then remove the existing versions through WP Plugins. From here, upload and activate your plugins.
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Lorenzo
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sampurn
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August 13, 2014 at 9:24 pm
Hey Lorenzo,
I have the current version. Here’s what it reads at the bottom:
Event Registration and Ticketing Powered by Event Espresso – 4.3.0.p
Do I still need to update?
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Dean
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August 14, 2014 at 4:17 am
Hi,
That’s the latest version so it should be fine.
Is the error occurring on every transaction, including newer ones?
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sampurn
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August 14, 2014 at 5:44 am
Yes, every time someone tries opening the PDF invoice – from the front end, as well as from the admin panel.
Since our site is live and transactions are taking place, I would really appreciate if you can look into this urgently. I am getting complaints that people are unable to download their order confirmation after purchasing tickets.
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Tony
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August 14, 2014 at 9:55 am
Hi sampurn,
Can you temporarily enable the Invoice Payment Gateway (Event Espresso -> Payment Methods) so I can run a registration and test the Invoices without running through a live payment?
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sampurn
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August 14, 2014 at 7:14 pm
Hi,
I have initiated the Invoice Payment Gateway. Please let me know if this works?
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Tony
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August 15, 2014 at 4:32 am
Hi sampurn,
I ran through a test registration, selecting invoice as a payment method.
This then allows us to test the Receipt/Invoice functionality.
I can view the Receipt but when I try to download the Invoice the following error is thrown:
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 825270 bytes) in /event-espresso-core-reg/core/third_party_libs/dompdf/lib/class.pdf.php on line 1600
This means your server is using all of the Memory allocated to it. Did you perform the steps Lorenzo pointed out here:
https://eventespresso.com/topic/download-transaction-invoice-error/#post-110661
If so, your host may not allow your site to use more than 64MB of RAM so you may need to contact them to have this limit increased.
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sampurn
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August 18, 2014 at 11:35 pm
Hi,
I did perform the step as suggested by Lorenzo. Now I am not getting the error message but now the invoices are just not loading. It shows a progress bar and it never opens.
Can you please check it for me?
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sampurn
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August 19, 2014 at 12:01 am
Now I am getting another error:
File does not begin with ‘%PDF-‘
Any idea what might cause this?
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Tony
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August 19, 2014 at 9:39 am
Hi,
I’m now not seeing any issues when download the invoices, can you tell me which browser are you using?
Have you tried clearing your browser cache?
Does the site have any caching plugins running or possibly the host running caching on the server? I can see the scripts are being minified which may also cause issues with EE, you could try disabling whichever plugin is doing so and see if that helps.
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sampurn
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August 20, 2014 at 8:10 am
Hey Tony,
I did disable the caching plugin and also purged thank you page from caching. But still I can not download the PDF receipt – either from the front end trying to register, or backend as admin. What is strange is the fact that the mock registration that you did, is opening just fine.
I tried this on Chrome, Safari and Firefox all with same result. Customers click on Download PDF but it doesn’t download. Same at the admin panel.
At times, I am randomly getting this error:
File does not begin with ‘%PDF-’
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sampurn
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August 20, 2014 at 8:16 am
Ok, another interesting observation – every time there is an invoice payment and the payment is pending, I am able to download the PDF just fine. Only when someone actually makes the payment is when we are finding ourselves unable to download the PDF.
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Lorenzo Orlando Caum
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August 20, 2014 at 10:31 am
Hi,
Are you running an older version of Adobe Acrobat?
http://stackoverflow.com/questions/1158285/file-does-not-begin-with-pdf
http://file-repair.blogspot.com/2012/01/how-to-solve-pdf-file-error-message.html
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Lorenzo
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sampurn
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August 20, 2014 at 10:33 am
I further narrowed down to the problem and found out that only those invoices where payment has been $ 0, is giving error while downloading the PDF. Everywhere else, including PayPal, Credit Card of Invoice payments are downloading fine.
Hope this helps.
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sampurn
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August 20, 2014 at 11:25 am
Hey Lorenzo, the issue can not be because of the version of Adobe Acrobat because all the ‘paid for’ event receipts are opening without any problem. Only those events which have $0 as payment are giving the error.
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Lorenzo Orlando Caum
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August 20, 2014 at 2:11 pm
Hi,
I’m having some trouble duplicating that issue on the current software @ 4.3.1.
I have a batch of old and new registrations that are free that are opening and they download as PDF files.
Could you share a temporary login through the link below:
https://eventespresso.com/send-login-details/
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Lorenzo
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sampurn
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August 20, 2014 at 2:29 pm
Just sent you the temporary login.
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