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Bart De COck
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April 22, 2015 at 8:56 am
I have a strange issue. I use 2 different prices on my site. Like one for children and one for adults.
When users choose 2 of each in their shopping cart they get 2 confirmation emails with 2 REG ID’s. One for the children and one for the adults. The price is in both emails the total price.
As I use the REG ID as master for bank transfer it is confusing which REG ID to use for the wired banking.
Here is an example (in DUTCH):
FIRST ONE FOR ADULTS:
***Dit is een automatisch antwoord – niet reageren***
Bart De Cock, bedankt voor uw reservatie voor Red Star Line.
Gelieve het bedrag van EUR75.00 over te schrijven binnen de 5 werkdagen. Alleen zo kunnen we uw reservatie verzekeren.
KBC
IBAN:
BIC: KREDBEBB
Omschrijving: Red Star Line – Bart De Cock – 12-55378bdfc325a
SECOND ONE FOR CHILDREN:
***Dit is een automatisch antwoord – niet reageren***
Bart De Cock, bedankt voor uw reservatie voor Red Star Line.
Gelieve het bedrag van EUR75.00 over te schrijven binnen de 5 werkdagen. Alleen zo kunnen we uw reservatie verzekeren.
KBC
IBAN:
BIC: KREDBEBB
Omschrijving: Red Star Line – Bart De Cock – 12-55378bdfc7fac
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Lorenzo Orlando Caum
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April 22, 2015 at 3:02 pm
Hi Bart, are you referring to these values?
12-55378bdfc325a vs 12-55378bdfc7fac
They are different as there is a primary registrant (parent) and then there are additional registrants (children).
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Lorenzo
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Bart De COck
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April 23, 2015 at 3:53 am
Yes these values.
I understand but there are 2 confirmation emails send with different REG ID’s. I use the REG ID for bank transfer text. Is it possible to send only 1 confirmation email with the parrent REG ID only?
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Lorenzo Orlando Caum
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April 23, 2015 at 11:40 am
Hi Bart, are you referring to the payment pending email message type?
If so, there are shortcodes available for the primary registrant that could be used.
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Lorenzo
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Bart De COck
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April 23, 2015 at 12:14 pm
Yes, it is send twice.
Can you give me an example of shortcode?
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Lorenzo Orlando Caum
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April 23, 2015 at 1:53 pm
Hi, it will be sent twice if the primary registrant and the registrant message contexts are enabled.
Try turning one of those off by removing the TO shortcode from one of them and saving changes.
This is the shortcode that I was referring to:
[PRIMARY_REGISTRANT_REGISTRATION_CODE]
You’ll see that the [REGISTRATION_CODE] shortcode is used in this area of the message editor:
http://cl.ly/image/2x293x0x1w1E
You could swap in the [PRIMARY_REGISTRANT_REGISTRATION_CODE] there.
The result would be that only the registration code for the primary registrant would be shown in the registration details emails.
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Lorenzo
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Bart De COck
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April 23, 2015 at 11:12 pm
Lorenzo,
I do not understand what you mean.
This is what I do:
I put my payment stuff directely in the Standard Registration confirmation email which is configurable in the General Settings page.
If I put in their the shortcode you suggest I still receive 2 confirmation emails but the shortcode is not accepted. Here is an example:
***Dit is een automatisch antwoord – niet reageren***
Bart De Cock, bedankt voor uw reservatie voor Red Star Line.
Gelieve het bedrag van EUR45.00 over te schrijven binnen de 5 werkdagen. Alleen zo kunnen we uw reservatie verzekeren.
KBC
IBAN: BExx xxxx xxxx xxxx
BIC: KREDBEBB
Omschrijving: Red Star Line – Bart De Cock – [PRIMARY_REGISTRANT_REGISTRATION_CODE]
I set the Send the registration confirmation email before paymend is reived to “YES” otherwise I don not get the confirmation email until I go to the Event – payment – sent payment.
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Lorenzo Orlando Caum
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April 24, 2015 at 6:05 am
Hi Bart, we’ll need to start again as I now believe that you are using Event Espresso 3. My prior feedback was on Event Espresso 4.
In Event Espresso 4, you can send one message to the primary registrant and a different one to additional registrants.
In Event Espresso 3, you can send a customized email notification but it will go out to all parties.
Is there another shortcode (email tag) that you could use for referencing this information for payments?
https://eventespresso.com/wiki/custom-email-tags/
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Lorenzo
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