|
tsl_hudson
|
August 7, 2023 at 11:10 am
Hello!
I am new to using this forum. Please let me know if I need to provide any different information. I appreciate any help that anyone could offer!
I have an odd issue that happens when I Disable the Ticket Selector on our events. The problem shows up, not on the actual event page, but in the “Scroll of Events” page, that lists ALL current events.
On our site, the page in question is:
https://timeandspace.org/event-category/special-event/
When the event has “Display Ticket Selector” set to “NO” then it messes up the position of the Featured image (Thumbnail image) for the NEXT event below..
I do not see a way to add an attachment to this message. So I will include 2 links to before and after screenshots of our “Special Events” page.
EXAMPLE OF OUR EVENTS PAGE AS IT NORMALLY APEARS, WITH TICKET SELECTOR SET TO “ON”
https://timeandspace.org/tsl-8-7-23-screenshot-1/
EXAMPLE OF EVENTS PAGE, AFTER THE TICKET SELECTOR IS SET TO “OFF”
https://timeandspace.org/tsl-8-7-23-screenshot-2/
Any help is GREATLY appreciated. Thank you!
Teo with Time and Space Limited
|
|
tsl_hudson
|
August 7, 2023 at 11:16 am
Oops, CORRECTION: SUBJECT LINE SHOULD READ: DISABLE Ticket selector causes problem with Featured Image
|
|
Tony
|
August 7, 2023 at 1:44 pm
Hi there,
Can you disable the ticket selector on the event again so I can load the page and view the sourcecode?
|
|
tsl_hudson
|
August 7, 2023 at 5:25 pm
Sorry, I did’t see your reply till now. I will do that, but I can’t publish the event, that was an example event. I think the problem doesn’t happen unless it’s published..
|
|
tsl_hudson
|
August 7, 2023 at 5:34 pm
This reply has been marked as private.
|
|
tsl_hudson
|
August 8, 2023 at 9:49 am
Hi Tone, I disabled the ticket selector in the example event that I had created– but it’s saved only as a draft for now . But please let me know if you need to see it as a published status– because this is the only way the problem shows up on the public-visible website. Thank you!
|
|
tsl_hudson
|
August 8, 2023 at 12:12 pm
I just purchased a Premium Support Token for this issue. It said to “create a new support ticket” for the issue, but I’m not sure if that meant in addition to the one I’d already created yesterday? Hopefully this one is still active…??
|
|
tsl_hudson
|
August 8, 2023 at 12:24 pm
I have created a TEST event, and saved it to Drafts. I have turned off the ticket selector. I do not want to PUBLISH this event unless it’s needed, because that means our public website viewers will see the test event, and possibly cause confusion…
|
|
tsl_hudson
|
August 8, 2023 at 1:57 pm
URGENT HELP NEEDED PLEASE: I have purchased a Premium Support Token and no-one has contacted us yet!
The support page said to “create a new ticket” but I did not immediately do that, because I had already started one yesterday. I am now trying to post again, in case that was needed.
**********************
I have an odd issue that happens when I Disable the Ticket Selector on our events. The problem shows up, not on the actual event page, but in the “Scroll of Events” page, that lists ALL current events.
On our site, the page in question is:
https://timeandspace.org/event-category/special-event/
When the event has “Display Ticket Selector” set to “NO” then it messes up the position of the Featured image (Thumbnail image) for the NEXT event below..
I do not see a way to add an attachment to this message. So I will include 2 links to before and after screenshots of our “Special Events” page.
EXAMPLE OF OUR EVENTS PAGE AS IT NORMALLY APEARS, WITH TICKET SELECTOR SET TO “ON”
https://timeandspace.org/tsl-8-7-23-screenshot-1/
EXAMPLE OF EVENTS PAGE, AFTER THE TICKET SELECTOR IS SET TO “OFF”
https://timeandspace.org/tsl-8-7-23-screenshot-2/
I have created a TEST event, and saved it to Drafts. I have turned off the ticket selector. I do not want to PUBLISH this event unless it’s needed, because that means our public website viewers will see the test event, and possibly cause confusion…
The URL for this TEST EVENT is:
https://timeandspace.org/calendar/8-7-23-test-event
Thank you!
|
|
Tony
|
August 8, 2023 at 6:12 pm
Hi there,
Just noting here that I have replied directly to your support token via email and will continue this discussion there.
|
