Support

May 26, 2015 at 3:59 am

Perhaps I’m missing something but I can’t find how to delete abandoned and failed transactions. I read this thread:

https://eventespresso.com/topic/deleting-abandoned-payments-ee4/

but that does not apply to my case. On a regular basis I have visitors starting to register for an event but NOT completing it fully. This leads to an abandoned transaction. Now three things can happen: 1) They pay nevertheless by bank transfer (having read the bank details but not bothering to fully complete the registration) 2) Later they come back and register again (which is recorded as a new transaction) and pay correctly. 3) They don’t come back (yet).

To category 1) I can attribute a payment and then they disappear from the abandoned list. That is fine. However, I get stuck with a mix of abandoned transactions from guests are either in category 2) (having paid already via another transaction) or from category 3) (that have not paid yet). I do want to send reminders to category 3 without bothering category 2.

So, in order not to have to check all transactions over and over again, I want to delete category 2 from the abandoned list. However, I can not find such an option. What do I miss?