Support

June 6, 2023 at 7:40 am

Hi Daniel,

An error has arisen whereby when 3 events are added to the cart and a discount code added, when those events are then deleted the cart fails to show a zero balance.

I have confirmed this and created a ticket for our developers to investigate.

Also, when adding an event to the cart, the confirmation message showing is “0 items have been successfully added for this event”, instead of (say) “1 items have been successfully added for this event”.

Could this bug also be caused by the upgrade?

That usually happens when the Ticket Selector template has been modified and now doesn’t match the format expected within Event Espresso.

The first thin I notice on your staging site is your using an older version of the Multi Event Registration add-on (MER for short), your site has 2.0.18.p and the latest version is 2.0.20.p

I’m not getting any issues with v2.0.20.p on my test sites so I’d recommend trying to update to the lastest version of MER first to confirm.

As you may (or may not) be aware, I do have developers working on upgrading the user interface on the site, and it’s possible that they have caused one or both of these errors. But I’d like to eliminate the possibility of bugs in the new Event Espresso code before blaming them and telling them to fix these errors!

(They tell me that they are no longer altering the core code of EE, as they previously were, and have included all changes to the site via custom CSS and a custom plugin).

The line item issue, isn’t from custom code.

The “0 items have been successfully added for this event” issue, likely is.

June 6, 2023 at 8:03 am

Just for clarity (you may have already understood this), that when the message comes up “0 items have been successfully added for this event” the items are still added to the cart, but the feedback message is incorrect.

Yes, so that happens when we have field within the ticket selector using one format, update the template to use another and then if your using a custom template and don’t port those changes over the cart doesn’t know what Qty passed is as the format changed.

Are the developers loading a custom ticket selector template? (Not the pricing template from previous)

Also just for clarity, the issue with deleting items from the cart but the balance remaining seems to be occurring regardless of whether or not a discount code is used. And it seems to be coming up even when there was only 1 event in the cart.

Yeah, right now I suspect its just a call to update the cart total has changed and needs to be update to match. If you use the clear event cart button the total updates and if you add another ticket after removing another it fixes the total.

We’ll do some more digging into this.