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poptheagency
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July 24, 2017 at 4:37 am
I have Events with Default Registration Status “Pending Payment”. When user complete registration form but doesn’t complete purchase, then user registration saved as “Pending Payment” and Incomplete. But how I understand it’s reserved ticket and other users when try to purchase they see “Sold out” message. When I delete that incomplete registration then event switch back on standard view and start sale tickets. So, my question is there any way that not completed transaction don’t saved as reserved and I can sold that ticket. If it is not possible is there any way do automatically delete Incomplete registration(transaction)? need that Events not show “sold out” until all tickets not purchased
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poptheagency
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July 24, 2017 at 5:06 am
can you please describe EE purchase, registration, reservation in case of when something in my ticket not correct
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Josh
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July 24, 2017 at 3:20 pm
Hi there,
Registrations that have the Pending Payment status do not count toward the total ticket sales. The reserved tickets go back to the inventory after 1 hour if the registration is abandoned. If that’s not happening on your website, that’s an indication that the wp_cron() function was disabled.
You can check to see if wp_cron events are scheduled and working correctly by installing the WP Crontrol plugin:
https://wordpress.org/plugins/wp-crontrol/
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poptheagency
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July 28, 2017 at 5:55 am
Hi Josh
Thanks for answer I installed plugin which you said.
Is this cron doing what you described
AHEE__EE_Cron_Tasks__clean_up_junk_transactions
Thanks
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Josh
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July 28, 2017 at 7:46 am
No that’s for cleaning up line items and happens later. Each abandoned transaction will fire the
AHEE__EE_Cron_Tasks__expired_transaction_check hook after 1 hour.
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poptheagency
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July 28, 2017 at 8:53 am
Thanks for answer. how I can enable this hook I don’t see it in my cron list
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Josh
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July 28, 2017 at 9:10 am
It should happen automatically. When you don’t see it in the cron list, that means there isn’t a registration in progress at the moment. If you start a registration for an event in another browser window/tab, then refresh the crontrol list you should see a task added there that’s linked to the transaction in progress.
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poptheagency
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July 31, 2017 at 3:23 am
Thank you for all your help, it’s working as needed
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