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christophst
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April 30, 2017 at 5:41 am
Hi
The default ZIP is not showing on the pdf invoices.
Where to add or activate?
How can I set the order to
ZIP City
country
There is also a comma behind the city name, how to remove that one.
BEst Christopher
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Lorenzo Orlando Caum
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April 30, 2017 at 6:52 pm
Hi Christopher,
In an earlier support post, you mentioned that some of the address questions may not be appearing:
https://eventespresso.com/topic/default-address-reg-form-fields-show-not-up-in-eventum-template/#post-238586
The address that is used on the invoice uses the system questions for the address question group.
Are you using the default system question or have you created some custom questions?
If you are not sure, then could you please share a screenshot of your questions in Event Espresso –> Registrations please?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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Lorenzo
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christophst
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April 30, 2017 at 7:13 pm
Hi thank you for taking care.
Choose here the last ticket for free €0 and go to register
http://www.ilkr.at/ilkr-2017/
I set up a new field for country, because we do not know from where the participants will come from. I can´t set up any country on default.
The fiel ZIP/POSTAL is not showing up.
Finish the registration and have a look at the pdf.
Hopefully you can help
Christopher
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Lorenzo Orlando Caum
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May 1, 2017 at 6:35 am
Hi Christopher,
Are you using the default system question for ZIP or was a custom one created?
If a custom one is created, then it won’t appear on the invoice by default and a different shortcode will need to be used.
Could you please share a screenshot of your questions in Event Espresso –> Registration Forms please?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
That will help us determine how your questions are setup.
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Lorenzo
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christophst
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May 1, 2017 at 7:39 am
Hi Lorenzo
It wouldbe actuallyeasier just toclick to our website, but how and where can I upload a screenshot?
Christopher
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Josh
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May 1, 2017 at 1:56 pm
Hi Christopher,
The link that Lorenzo gave you actually includes some information on how and where to upload a screenshot:
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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christophst
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May 1, 2017 at 4:49 pm
Hi
Here you find the screenshot backend
http://www.ilkr.at/wp-content/uploads/2017/05/screens-quest-form1.png
frontend
http://www.ilkr.at/wp-content/uploads/2017/05/screens-quest.png
Christopher
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Tony
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May 2, 2017 at 3:32 am
Hi Chrisophst,
The ZIP/Postal codes question is not included in the Invoice by default, you’ll need to add the shortcode to pull that information.
Go to: Event Espresso -> Messages -> Default message templates -> Invoice.
Edit the invoice template and look within the ‘Main Content’ section, you’ll see something like this – http://take.ms/xIiJ5
Add the [PRIMARY_REGISTRANT_ZIP_PC] shortcode in the location you would like to include the postcode.
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christophst
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May 2, 2017 at 4:20 am
hi Tony
Thank you for solving my request.
For europe it should be included by default.
Christopher
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Tony
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May 2, 2017 at 6:46 am
You’re most welcome, Christopher.
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